ICF
TravelOperationsAdministrator
Neural analysis suggests this role is
optimal for Mid candidates.
“Travel Operations Administrator at ICF. Skills: Travel Management, Financial Management, Project Management, Customer Service. Serve as the subject matter expert in travel management, coordinating with ICF’s Travel Management Company to ensure alignment with ICF policies, government regulatory requirements and best practices.. Work closely with project teams to assess their unique needs, offer guidance on best practices for identifying cost-saving opportunities, and recommend the most economical”
What You'll Achieve.
delivering exceptional customer service; streamlining processes; delivering optimal value and coverage for travelers; guarantee travelers enjoy a seamless and pleasant experience; recommend strategies for cost savings and process optimization; ensuring financial accuracy, compliance, and effective budget stewardship; increase operational efficiency; support accurate reporting and operational efficiency; refine travel processes; support financial management; deliver high-quality customer service that shapes the employee experience
Industry & Context.
problem-solving abilities, especially in addressing complex travel-related challenges.
What They're Looking For.
Must Have
5 years of experience in the travel industry, with a proven track record of process optimization and delivering exceptional customer service., skills in financial management, including credit card reconciliation and travel analytics., 1 year working with Concur Travel systems and familiarity with corporate travel policies.
Nice to Have
Bachelor’s degree in Business Administration, Hospitality, Travel Management, or a related field., Advanced proficiency in MS Suite, including Excel, PowerPoint, SharePoint., problem-solving abilities, especially in addressing complex travel-related challenges., Exceptional organizational and multitasking capabilities, ensuring accuracy and attention to detail., Excellent communication and interpersonal skills, fostering relationships across teams and departments., Resourceful, solutions-oriented, and able to work both independently and collaboratively.
What You'll Do.
Serve as the subject matter expert in travel management
coordinating with ICF’s Travel Management Company to ensure alignment with ICF policies
government regulatory requirements and best practices.
Work closely with project teams to assess their unique needs
offer guidance on best practices for identifying cost-saving opportunities
and recommend the most economical travel options—ensuring quality and compliance are maintained while minimizing disruptions.
accurately document decision-making processes
and execute corrective measures in situations involving policy conflicts.
Lead travel sourcing initiatives
including annual hotel program strategy
to refine supplier portfolios and deliver optimal value and coverage for travelers.
Serve as the main contact for all travel questions
delivering excellent customer service by promptly addressing inquiries and resolving any problems to guarantee travelers enjoy a seamless and pleasant experience.
Utilize data analytics tools to evaluate travel spending trends
adherence to travel policy and recommend strategies for cost savings and process optimization.
Manage company-paid travel expenses by performing monthly credit card reconciliations
managing process exceptions and ensuring all expenditures are accurately documented and compliant with financial guidelines.
Oversee supplier purchase orders (POs)
proactively monitoring supplier spending
and managing invoice processing to ensure financial accuracy
and effective budget stewardship.
Maintain a thorough understanding of the tools available across the company to provide appropriate guidance to employees when they encounter atypical tasks.
Drive continuous improvement initiatives through cross-functional collaboration by working with teams such as Operations
International Operations
and IT to manage projects focused on process improvements
and increase operational efficiency.
Manage stakeholder relationships
including reporting project status
identifying project risks
and fostering collaboration and effective communication throughout all project phases.
Manage and maintain travel program documentation
and data using enterprise tools (e. g.
PowerPoint) to support accurate reporting and operational efficiency.
How You'll Work.
Team & Collaboration
collaborating with cross-functional teams; working with teams such as Operations, Health & Safety, International Operations, Meetings & Events, Finance, and IT; Manage stakeholder relationships; fostering collaboration and effective communication throughout all project phases
Communication Scope
Excellent communication and interpersonal skills, fostering relationships across teams and departments.
Process & Methodology
Manage projects focused on process improvements, mitigate risk, and increase operational efficiency., Manage stakeholder relationships, including reporting project status, identifying project risks, and fostering collaboration and effective communication throughout all project phases., Manage and maintain travel program documentation, and data using enterprise tools (e. g. , SharePoint, Excel, PowerPoint) to support accurate reporting and operational efficiency.
Full Job Description
ICF is seeking a skilled and energetic Travel Operations Administrator to join our team. In this role, you will be instrumental in elevating our travel operations by delivering exceptional customer service, streamlining processes, and collaborating with cross-functional teams. If you are passionate about travel management, adept at financial stewardship, and thrive in a fast-paced environment, we invite you to help shape the employee travel experience at ICF. **What your responsibilities will include:** As a Travel Operations Administrator at ICF, you will: **Travel Management:** * Serve as the subject matter expert in travel management, coordinating with ICF’s Travel Management Company to ensure alignment with ICF policies, government regulatory requirements and best practices. * Work closely with project teams to assess their unique needs, offer guidance on best practices for identifying cost-saving opportunities, and recommend the most economical travel options—ensuring quality and compliance are maintained while minimizing disruptions. * Ability to manage escalations, accurately document decision-making processes, and execute corrective measures in situations involving policy conflicts. * Lead travel sourcing initiatives, including annual hotel program strategy, to refine supplier portfolios and deliver optimal value and coverage for travelers. * Serve as the main contact for all travel questions, delivering excellent customer service by promptly addressing inquiries and resolving any problems to guarantee travelers enjoy a seamless and pleasant experience. * Utilize data analytics tools to evaluate travel spending trends, adherence to travel policy and recommend strategies for cost savings and process optimization. **Financial Management:** * Manage company-paid travel expenses by performing monthly credit card reconciliations, managing process exceptions and ensuring all expenditures are accurately documented and compliant with financial guidelines. * Oversee
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