Creative Artists Agency (CAA)
TravelManager,ClientServices&ProgramSupport
“Travel Manager, Client Services & Program Support at Creative Artists Agency (CAA). Skills: Travel Management, Client Services, Program Support. Serve as senior escalation point for complex travel scenarios. Partner with travelers and stakeholders to support itineraries”
What They're Looking For.
Must Have
5-7 years of travel industry experience, Deep understanding of complex domestic and international travel logistics, Experience supporting demanding clients/executives in fast-paced, service-oriented environments, working knowledge of travel booking platforms and servicing workflows, Exceptional judgment, composure, and customer service orientation, relationship management and vendor partnership skills
Nice to Have
Prior travel agent, advisor, TMC, or agency experience strongly preferred, Experience supporting meetings/events or group travel logistics preferred
What You'll Do.
Serve as senior escalation point for complex travel scenarios
Partner with travelers and stakeholders to support itineraries
Leverage vendor relationships for traveler outcomes
Provide consultative guidance on travel options
Support optimization of travel booking processes
Partner with Travel Operations leadership on policy
Help drive traveler adoption of preferred tools
Support travel communications and training
Lead coordination of travel logistics for meetings
Partner with Meetings & Events stakeholders
Advise on travel strategy for events
Act as key liaison with travel agency/TMC
Identify service gaps and operational improvement opportunities
Support testing and rollout of travel tool enhancements
How You'll Work.
Team & Collaboration
Partner with travelers, assistants, and internal stakeholders; Partner with Travel Operations leadership; Partner with Meetings & Events, Procurement, and business stakeholders
Applying for this Travel Manager, Client Services & Program Support role?
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