Creative Artists Agency (CAA)
TravelManager,ClientServices&ProgramSupport
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optimal for Senior candidates.
“Travel Manager, Client Services & Program Support at Creative Artists Agency (CAA). Skills: Travel Management, Client Services, Program Support. Serve as senior escalation point for complex travel scenarios. Partner with travelers and stakeholders to support itineraries”
What They're Looking For.
Must Have
5-7 years of travel industry experience, Deep understanding of complex domestic and international travel logistics, Experience supporting demanding clients/executives in fast-paced, service-oriented environments, working knowledge of travel booking platforms and servicing workflows, Exceptional judgment, composure, and customer service orientation, relationship management and vendor partnership skills
Nice to Have
Prior travel agent, advisor, TMC, or agency experience strongly preferred, Experience supporting meetings/events or group travel logistics preferred
What You'll Do.
Serve as senior escalation point for complex travel scenarios
Partner with travelers and stakeholders to support itineraries
Leverage vendor relationships for traveler outcomes
Provide consultative guidance on travel options
Support optimization of travel booking processes
Partner with Travel Operations leadership on policy
Help drive traveler adoption of preferred tools
Support travel communications and training
Lead coordination of travel logistics for meetings
Partner with Meetings & Events stakeholders
Advise on travel strategy for events
Act as key liaison with travel agency/TMC
Identify service gaps and operational improvement opportunities
Support testing and rollout of travel tool enhancements
How You'll Work.
Team & Collaboration
Partner with travelers, assistants, and internal stakeholders; Partner with Travel Operations leadership; Partner with Meetings & Events, Procurement, and business stakeholders
Full Job Description
## **Job Description** **Who We Are** Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world’s top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities. Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally. **The Role** The Travel Manager, Client Services & Program Support serves as a senior travel subject matter expert responsible for delivering elevated support across complex, high-touch travel scenarios while helping optimize travel operations, traveler experience, and meetings/event-related travel coordination. This role is not a traditional travel agent position; rather, it functions as an internal strategic travel operator and escalation point that bridges white-glove traveler support, vendor/agency partnership management, and
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