2020 Companies
TravelandSupportOperationsCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Travel and Support Operations Coordinator at 2020 Companies. Skills: Field operations support, Scheduling coordination, Quality assurance, Administrative support. Serve as primary point of contact for Field. Provide technical support via phone, email, and remote”
What You'll Achieve.
Ensure assignments are completed accurately; Ensure assignments are completed efficiently; Ensure assignments are completed on time; Improve coverage; Reduce travel time; Control mileage expenses; Ensure full market coverage; Ensure timely job completion; Enhance the overall field experience
Industry & Context.
Problem-solving; Troubleshooting; Analytical skills; Decision-making skills
Reliable high-speed internet, Professional remote work environment
What They're Looking For.
Must Have
Excellent verbal and written communication skills, Customer service and relationship-building abilities, Exceptional organizational skills with attention to detail, Proven ability to multitask and manage competing priorities in a fast-paced environment, Analytical, problem-solving, and decision-making skills, Ability to work independently while collaborating effectively with cross-functional teams, Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook, Reliable high-speed internet connection and a professional remote work environment
Nice to Have
Experience with Salesforce, Workday, scheduling systems, or related platforms, Call center, customer service, scheduling, dispatching, or field support experience
What You'll Do.
Serve as primary point of contact for Field
Provide technical support via phone
Assist representatives with troubleshooting
Act as liaison between field teams
Ensure clear communication and operational alignment
Research and document missed visits
Research and document late visits
Research and document field-related issues
Escalate trends and concerns as needed
Support route optimization initiatives
Support scheduling initiatives
Control mileage expenses
Assist leadership with operational projects
Assist leadership with market coverage planning
Assist leadership with other business initiatives
Assist with scheduling initial visits
Assist with scheduling revisits
Assist with scheduling additional assignments
Coordinate with representatives to confirm availability
Coordinate with representatives to confirm job acceptance
Coordinate with representatives to confirm assignment readiness
Support schedule modifications due to callouts
Support schedule modifications due to client requests
Support schedule modifications due to operational changes
Monitor scheduling gaps
Monitor staffing needs
Ensure full market coverage
Ensure timely job completion
Maintain accurate representative availability records
Maintain accurate scheduling records
Communicate schedule updates to field representatives
Communicate assignment details to field representatives
Communicate changes to field representatives
Collaborate with Team Leads to ensure efficient scheduling
Collaborate with internal departments to ensure efficient scheduling
Collaborate with Team Leads to ensure workforce utilization
Collaborate with internal departments to ensure workforce utilization
Conduct checkout procedures to verify completion
Identify potential issues during checkout
Capture fieldwork documentation
Review fieldwork documentation
Audit fieldwork documentation
Ensure quality standards are met
Ensure client requirements are met
Identify discrepancies
Identify compliance concerns
Identify incomplete work
Escalate issues for resolution
Monitor field performance indicators
Support continuous improvement efforts
Perform general administrative functions
Support departmental operations
Manage travel arrangements
Manage scheduling logistics
Manage operational coordination
Maintain accurate records
Respond promptly to inquiries from field representatives
Respond promptly to inquiries from candidates
Respond promptly to inquiries from clients
Respond promptly to inquiries from internal stakeholders
Utilize systems including Salesforce
Utilize systems including Workday
Utilize systems including Dialpad
Utilize systems including Microsoft Office
Utilize other operational tools
Support daily responsibilities
Continuously identify opportunities to improve processes
Continuously identify opportunities to increase efficiency
Continuously identify opportunities to enhance field experience
How You'll Work.
Team & Collaboration
Cross-functional teams; Field teams; Scheduling teams; Leadership teams; Internal departments; Team Leads
Communication Scope
Verbal communication; Written communication
Process & Methodology
Operational projects, Market coverage planning
Full Job Description
**Job Type:** Regular **Work Location:** Client Support Center - Southlake, TX 76092 _**Overview:**_ **2020 Companies is now hiring a full-time remote Travel and Support Operations Coordinator!** The Travel and Support Operations Coordinator plays a critical role in supporting field operations by providing technical assistance, scheduling support, quality assurance, and administrative coordination. This position serves as a key liaison between Field Service Representatives, scheduling teams, leadership, and internal stakeholders to ensure assignments are completed accurately, efficiently, and on time. The ideal candidate is highly organized, customer-focused, detail-oriented, and capable of managing multiple priorities in a fast-paced remote environment. **What We Offer** * $19.00 per hour, paid weekly * Fully remote work environment * Health, Dental, and Vision benefits * 401(k) with company match * Paid Time Off and Paid Holidays * Monthly mobile phone reimbursement * Employee Assistance Program * Leadership Development Program * Scholarship opportunities for employees and eligible family members * Employee discounts through multiple client programs **About 2020 Companies** 2020 Companies is a premier outsourced sales and marketing agency that helps brands launch products, penetrate new markets, and execute innovative sales and marketing strategies. We invest in our people through training, technology, and development opportunities, empowering teams to succeed in a variety of dynamic environments. **Job Description:** **Field Operations & Representative Support** * Serve as a primary point of contact for Field Service Representatives regarding assignments, expectations, operational processes, and system support * Provide technical support via phone, email, and remote access, assisting representatives with troubleshooting, system access, and locating job instructions * Act as a liaison between field teams, scheduling, and leadership to ensure clear communication an
Applying for this Travel and Support Operations Coordinator role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about 2020 Companies?
Real rants from real employees. Read before you apply.