TravelAgent-AmadeusSpecialist(Nightshift)

**What is Exoticca?** Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet. We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation. **What do we do?** As a GDS Specialist at Exotica’s Flight Operations team, you are responsible for helping our travel operations teams with daily tasks. **Be a part of a team where you will:** * Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds process) * Manage, escalate and follow-up of GDS issues and cases; * Dealing with negotiated rates and advanced refunds in GDS; * Working directly with our land suppliers for a pre & post-bookings requested; **Requirements** * Fluent communication in English (additional language like French/Spanish are considered), * Strong knowledge of Amadeus Flights / GDS, * Proven experience dealing with negotiate fares and commissions in GDS, * Ability to plan, multi-task and manage time effectively. * High flexibility and schedule adaptation: you will work in rotating schedules, including evenings, weekends, and holidays. * Based in Spain. **Preferred Qualifications:** * A minimum of 2 years experience in Customer support in the Travel industry, preferably including flights * Proven record in fast-growing environments * Adaptability, problem-solving and fast-learning attitude **Benefits** * Competitive compensation package in line with job responsibilities and experience. * Additionally, we propose the use of flexible compensation management for diet, transportation, private h