Copeland
TravelAdministrator
“Travel Administrator at Copeland. Skills: Process improvement, Analytics, Performance management, Lean principles. Design, deploy, and sustain continuous improvement capability. Own improvement methodology, performance cadence, and analytics framework”
What You'll Achieve.
improve efficiency, quality, and customer experience; ensure processes are efficient, scalable, and aligned with enterprise objectives; drive year-over-year improvements in efficiency, cost to serve, cycle time, and quality; enable data-driven decision-making across service delivery, productivity, quality, and customer experience; support benefits tracking and value realization reporting tied to business cases; aligning processes with organizational sustainability goals
Industry & Context.
problem-solving skills; root-cause analysis; Ability to analyze performance metrics and data
regular on-site presence expected
What They're Looking For.
Must Have
Bachelor's degree in finance, Accounting, Business Administration, or a related field, 8+ years of experience in Procurement, Source-to-Pay, process improvement, operational excellence, and analytics, Prior experience in GBS, Shared Services, or large-scale operations, Demonstrated success leading enterprise or multi-function improvement portfolios, working knowledge of Lean, Six Sigma, and performance management, Experience building and using operational analytics and KPIs, Proven ability to influence senior stakeholders and drive change, understanding of S2P controls, compliance, and financial integration, Demonstrated success driving transformation, standardization, and automation, Proven track record of driving process improvements and implementing best practices in a Global environment, Excellent analytical, problem-solving, and project management skills, communication and interpersonal skills, with the ability to collaborate effectively across teams, stakeholders and regions, Passion for sustainability and commitment to aligning processes with organizational sustainability goals, Highly proficient with Microsoft Office Suite, Familiarity with Oracle and procurement systems, Experience with analytics, reporting, and visualization platforms (Power BI, Tableau, etc. ), Skilled in gathering, understanding, and implementing processes, Ability to organize, analyze, and derive insights from large unstructured data sets, Ability to analyze performance metrics and data to support decision-making and strategic planning, Fluency in English both spoken and written, is required
Nice to Have
Master’s degree in a relevant field, Lean/Six Sigma certification
What You'll Do.
and sustain continuous improvement capability
Own improvement methodology
and analytics framework
Define and own GBS Procurement CI strategy
Develop CI capability across GBS Procurement
Establish repeatable improvement lifecycle
Govern GBS Procurement improvement portfolio
Provide thought leadership on Lean
Design and deploy Lean Daily Management routines
Establish standard tiered performance reviews
Enable leaders to manage performance through data
Identify opportunities for simplification
Define and deploy future-state process improvement solutions
Ensure improvements are sustained through standard work
Support and lead GBS Procurement analytics
Drive year-over-year improvements in efficiency
Partner with functional leads to translate data
Enable data-driven decision-making
Support benefits tracking and value realization reporting
Lead cross-functional process redesign initiatives
Support transition from as-is to future-state processes
Ensure alignment with global process standards
How You'll Work.
Team & Collaboration
Partnering closely with GBS Functional Leads, Global Process Owners (GPOs), and Enablement teams; Partner with Change and Enablement teams to drive adoption; Actively engage across GBS Procurement; Promote a culture of improvement, transparency and collaboration; Collaborate with functional leadership on strategic initiatives; Work with countries’ business leaders to review requests; Ability to collaborate effectively across teams, stakeholders and regions
Communication Scope
communication and interpersonal skills; communication skills
Process & Methodology
Project management skills
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