TransportationSupportSpecialist

This is a full-time, permanent, non-remote position based in SJO11 Building in Calle Blancos, San Jose, Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration. Amazon Shipping Operations team is hiring Transportation Specialist to assist in the resolution of customer and stakeholder issues of daily freight movements flowing into and out of our North American network. This is an opportunity to join our team and to have a positive impact on Amazon Freight, our terminal partners and ultimately our shippers. When network disruptions happen, selected candidates will be at the front-line clearing those issues and ensure our customers get their shipments on time. Selected candidates must have a background in customer service/call center, transportation, and/or supply chain roles. Additionally, they must be driven towards quickly providing solutions to challenges by using assertive timely communication, problem solving and organization skills. Selected candidates will work in a fast-pace, high-volume environment with opportunity to learn and grow. Key job responsibilities - Deliver excellent carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occur - Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches. Your calls will be monitored and recorded for training and compliance purposes. - Support workload surges and/or weather-related operations as needed to include working additional overtime during designated high-volume peaks - Use internal systems to gather data from multiple sources to support daily execution and reporting on a daily, weekly, monthly and quarterly basis (WIMS, FMC, YMS, AAP). - Help write standard work for both the