ICP
Supply Chain/Transportation Management, Language, transportation and logistics
TransportationSpecialist-Transportation,NOCOutbound
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Transportation Specialist - Transportation, NOC Outbound at ICP. Skills: Transportation, Operations, Stakeholder management. Communicate with external customers. Communicate with internal customers”
Industry & Context.
Problem solving; Trend analysis
Work for Amazon Japan, 24*7 operating environment, Night shift
What They're Looking For.
Must Have
Speak, write, and read fluently in Japanese at a business level or above (N1+)
Nice to Have
Experience owning the operation of a mission-critical team or product
What You'll Do.
Communicate with external customers
Communicate with internal customers
Pull data from databases
Perform ad hoc reporting
Develop performance metrics
Understand performance metrics
Scope business requirements
Scope functional requirements
Understand business impact
Make decisions based on data
Escalate problems systematically
Escalate variance systematically
Follow through on resolutions
Meet critical business needs
Measure activities performed
Identify activities performed
Create narrative outlining findings
Present findings in review forum
How You'll Work.
Team & Collaboration
External customers; Internal customers; Amazon technology teams; Relevant owners and teams
Communication Scope
Verbal communication; Written communication
Full Job Description
NOC (Network Operations Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Purview of a Trans Ops Specialist A Trans Ops Specialist at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. This role is a part of the centralized Network Operations Centre (NOC) org part of Amazon India. This role is based in Dalian, China and will be required to work for Amazon Japan. Key job responsibilities · Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) · Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. · Develop and/or understand performance metrics to assist with driving business results. · Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by NOC. · Must be able to quickly understa
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