ASSPL
Logistics
TransportationSpecialist,RelayOps
“Transportation Specialist, Relay Ops at ASSPL. Skills: Process management, Stakeholder management, Operational metrics. Act as primary interface between Amazon and external. Facilitate flow of information between stakeholders”
Industry & Context.
Troubleshooting; Root cause analysis
What They're Looking For.
Must Have
Bachelor's degree in a quantitative/technical field, Experience with Excel
Nice to Have
Experience with SQL
What You'll Do.
Act as primary interface between Amazon and external
Facilitate flow of information between stakeholders
Resolve issues impacting customer experience and business continuity
Identify concerns and troubleshoot delivery partner issues
Provide process improvement suggestions
Provide timely resolution to issues
Research and query internal tools
Make real-time decisions
Analyze data and notice trends
Drive customer experience
Communicate clearly in written and oral form
Ideate process improvements
Drive process improvements to conclusion
Lead a team of L2s in the shift
Communicate with external customers for disruptions
Communicate with internal customers for disruptions
Escalate problems or variance to relevant owners
Follow through on resolutions
Pull data from databases
Perform ad hoc reporting and analysis
Develop performance metrics
Understand performance metrics
Drive business results
Communicate clearly and professionally
Understand business impact of trends
Make decisions based on data
Provide real-time customer experience
Work within various time constraints
Meet critical business needs
Measure activities performed
Identify activities performed
Create narrative outlining weekly findings
Keep stakeholders informed
Understand trends in network exceptions
Propose process changes
Streamline operations
How You'll Work.
Team & Collaboration
Cross-functional coordination; Vendor management; Stakeholder management
Communication Scope
Written communication; Oral communication; Verbal communication
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