ASSPL
Supply Chain/Transportation Management, Fulfillment Center, operations
TransportationSpecialist,NetworkOperationCenter,NOC
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Transportation Specialist, Network Operation Center, NOC at ASSPL. Skills: Network operations, Process automation, Stakeholder communication. Solve customer escalations. Analyze historic results”
Industry & Context.
Problem resolution; Analytical; Mediation
What They're Looking For.
Must Have
Bachelor's degree in quantitative/technical field, Experience with Excel, Experience with SQL
Nice to Have
Experience in technical support work, Experience in engineering, Experience in an operations environment
What You'll Do.
Solve customer escalations
Analyze historic results
Drive improvements to visibility tools
Increase availability of actionable data
Increase granularity of actionable data
Initiate process changes
Drive scalable solutions
Communicate with internal customers
How You'll Work.
Team & Collaboration
Internal customers; Management teams; Local management teams; Remote management teams
Communication Scope
Written communication; Verbal communication; Present complex information
Process & Methodology
Project management
Full Job Description
NOC (Network Operations Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Key job responsibilities In this role, the candidate will work with business and operations team to solve customer escalations, analyze historic results, initiate programs – all in an environment of rapid growth and increasing complexity. Candidate will drive improvements to the visibility tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. The candidate must show significant ownership on customer issues and proactively initiate SOPs and process changes as required. He/she will drive towards simple, scalable solutions to difficult problems, and have excellent project-management skills Responsibilities include, but are not limited to: Communication with internal customers (CS, MM, LM, FC, Trans Program, HR). Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely. High attention to detail and proven ability to manage multiple, competing pri
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