Amazon.com Services LLC
Supply Chain/Transportation Management, Fulfillment Center, no business category
TransportationSpecialist,LinehaulScheduling
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Transportation Specialist, Linehaul Scheduling at Amazon.com Services LLC. Skills: Linehaul scheduling, Stakeholder issue resolution. Deliver outstanding carrier and driver experience/solutions. Research issues”
What You'll Achieve.
Ensure customers get shipments on time
Industry & Context.
Problem solving; Analytical skills
Located in Arizona
What They're Looking For.
Must Have
1+ years of working with computers and Microsoft Office, Work 40 hours/week, and overtime as required, Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays, Are 18 years of age or older
Nice to Have
1+ year call center experience, ideally in a logistics or claims environment
What You'll Do.
Deliver outstanding carrier and driver experience/solutions
Set appropriate expectations
Work within the Amazon Transportation network
Get trailers/trucks back on track
Support workload surges
Support weather-related operations
Gather data from multiple sources
Create repair requests
Monitor repair execution
Ensure on-time preventive maintenance
Maintain unit history
Work with cross-functional teams
Drive data-driven decision
Provide support to field teams
Support driver assignment
Support load acceptance
Support driver/equipment availability
How You'll Work.
Team & Collaboration
Cross-functional teams; Transportation Operations Management; Amazon Freight Partners; Fleet
Full Job Description
**This role will require you to be located in Arizona** Amazon’s Linehaul team is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time. An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules! Key job responsibilities • Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occur • Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches • Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks • Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv) • Provide support to field teams and partners by creating repair requests, monitoring repair execution, ensuring on-time preventive maintenance, and maintaining u
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