Amazon.com Services LLC
Supply Chain/Transportation Management, Fulfillment Center, no business category
TransportationSpecialist,Linehaul
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Transportation Specialist, Linehaul at Amazon.com Services LLC. Skills: Linehaul scheduling, Stakeholder issue resolution, Network disruption management. Communicate with external customers. Communicate with internal customers”
What You'll Achieve.
Ensure customers get shipments on time; Drive efficiency in operations; Deliver resolutions
Industry & Context.
Problem solving; Root cause analysis; Decision making
Located in Arizona
What They're Looking For.
Must Have
1+ years of working with computers, Microsoft Office (Outlook, Word, Excel) experience, High school or equivalent diploma, Work 40 hours/week, Overtime as required, Flexible schedule/shift/work area, Work weekends, nights, and/or holidays, 18 years of age or older
Nice to Have
Experience in transportation operations, Knowledge of Hours of Service (HOS), Knowledge of Department of Transportation (DOT) regulations, Knowledge of Federal Motor Carrier Safety Administration (FMCSA) regulations
What You'll Do.
Communicate with external customers
Communicate with internal customers
Pull data from databases
Perform ad hoc reporting
Publish performance metrics
Identify root causes of defects
Understand business impact of trends
Make decisions based on data
Escalate problems or variance
Follow through on resolutions
Work within time constraints
Measure activities performed
Identify activities performed
Create narrative outlining weekly findings
Present findings in review forum
How You'll Work.
Team & Collaboration
External customers; Internal customers; Carriers; Vendors/Suppliers; Retail; Finance; Software Support; Fulfillment Centers; Transportation partners; Team; Carriers/drivers
Communication Scope
Verbal communication; Written communication
Full Job Description
**This role will require you to be located in Arizona** Amazon’s Linehaul Team is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time. An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules! Key job responsibilities - Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) - Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed - Publish performance metrics to assist with driving business results - Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations - Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data - Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they a
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