ASSPL
Sales, Advertising, Account Management, Cust. Experience Qualit Ops, no business category
TransportationSpecialist
“Transportation Specialist at ASSPL. Skills: Process management, Cross-functional coordination, Vendor management, Stakeholder management. Manage and grow relationships with key shipper accounts. Deliver positive experience to assigned shipper accounts”
What You'll Achieve.
Grow business; Grow volume; Improve performance
Industry & Context.
Root Cause Analysis
What They're Looking For.
Must Have
Graduation mandate, Excel skills
Nice to Have
Speak, write, and read fluently in English, Ability to take direction in English, Knowledge of Microsoft Office, Experience working in a customer-facing role
What You'll Do.
Manage and grow relationships with key shipper accounts
Deliver positive experience to assigned shipper accounts
Support SMs to grow volume
Maintain hygiene parameters
Refine business value proposition
Follow standard operating processes
Handle customer inquiries
Process lost package claims
Investigate lost package claims
Process damaged package claims
Investigate damaged package claims
Process delayed package claims
Investigate delayed package claims
Perform Root Cause Analysis
Support Sales Managers with RCA
Coordinate with delivery partners
Coordinate with internal teams
Resolve shipping complications
Manage pickup requests
Manage delivery requests
Provide real-time updates to customers
Document customer interactions
Maintain accurate records
Identify critical issues
Escalate critical issues
How You'll Work.
Team & Collaboration
Cross-functional coordination; Coordinate with delivery partners; Coordinate with internal teams
Applying for this Transportation Specialist role?
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