ASSPL
Sales, Advertising, Account Management, Cust. Experience Qualit Ops, no business category
TransportationSpecialist
“Transportation Specialist at ASSPL. Deliver positive experience to shipper accounts. Support SMs to grow volume”
Industry & Context.
Root Cause Analysis
What They're Looking For.
Must Have
Bachelor's degree, Experience communicating results
Nice to Have
Speak, write, and read fluently in English, Take direction in English, Knowledge of Microsoft Office, Experience working in a customer-facing role
What You'll Do.
Deliver positive experience to shipper accounts
Support SMs to grow volume
Maintain hygiene parameters
Refine business value proposition
Follow standard operating processes
Handle customer inquiries
Perform Root Cause Analysis
Support Sales Managers with RCA
Coordinate with delivery partners
Coordinate with internal teams
Resolve shipping complications
Manage pickup requests
Manage delivery requests
Provide real-time updates to customers
Action proactive measures on business parameters
Action reactive measures on business parameters
Identify critical issues
Escalate critical issues
How You'll Work.
Team & Collaboration
Internal teams; Sales Managers
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