Amazon Dev Center India
Supply Chain/Transportation Management, Fulfillment Center, transportation and logistics
TransportationSpecialist
“Transportation Specialist at Amazon Dev Center India. Skills: Transportation operations, Problem resolution, Data analysis. Facilitate information flow between stakeholders. Resolve issues impacting customer experience”
Industry & Context.
Problem resolution; Data analysis; Trend analysis
24*7 operating environment
What They're Looking For.
Must Have
Bachelor's degree in quantitative/technical field, Experience with Excel
Nice to Have
Experience with SQL
What You'll Do.
Facilitate information flow between stakeholders
Resolve issues impacting customer experience
Address issues during pick-up to delivery lifecycle
Address issues during freight leaving FC
Research and query internal tools
Make real-time decisions
Analyze data and notice trends
Drive customer experience
Ideate process improvements
Drive process improvements to conclusion
Communicate with external customers
Communicate with internal customers
Perform ad hoc reporting
Perform ad hoc analysis
Develop performance metrics
Understand performance metrics
Scope business requirements
Scope functional requirements
Understand business impact of trends
Make data-based decisions
Escalate problems or variance
Follow through on resolutions
Work within time constraints
Measure activities performed
Identify activities performed
Create narrative outlining findings
Present findings in review forum
Provide real-time customer experience
How You'll Work.
Team & Collaboration
Cross-functional teams; External customers; Internal customers
Communication Scope
Written communication; Oral communication
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