ADCI
Supply Chain/Transportation Management, Cust. Experience Qualit Ops, transportation and logistics
TransportationSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Transportation Specialist at ADCI. Skills: Transportation execution, Stakeholder management, Problem resolution. Facilitate information flow. Resolve issues impacting customer experience”
Industry & Context.
Problem resolution; Analytical skills
Work in 24*7 operating environment
What They're Looking For.
Must Have
Experience with Excel, Experience in written and oral communication, Ability to communicate with all levels in the organization
Nice to Have
Experience using SQL, Experience with Microsoft Excel
What You'll Do.
Facilitate information flow
Resolve issues impacting customer experience
Address potential issues during pick-up
Address potential issues during delivery
Research and query internal tools
Make real-time decisions
Analyze data and notice trends
Drive customer experience
Ideate process improvements
Drive process improvements to conclusion
Communicate with external customers
Communicate with internal customers
Pull data from databases
Perform ad hoc reporting
Develop performance metrics
Understand performance metrics
Assist with driving business results
Scope business requirements
Scope functional requirements
Understand business impact of trends
Make decisions based on data
Escalate problems or variance
Follow through on resolutions
Meet critical business needs
Measure activities performed
Identify activities performed
Create narrative outlining findings
Present findings in review forum
Provide real-time customer experience
Work in 24*7 operating environment
How You'll Work.
Team & Collaboration
Work with various teams; Communicate with stakeholders
Communication Scope
Written communication; Oral communication; Verbal communication
Full Job Description
TOC (Transportation Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Purview of a Trans Ops Specialist A Trans Ops Specialist at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals – Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking re
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