Amazon.com Services LLC
Fulfillment Operations Management, Fulfillment Center, operations
TransportationSpecialist,AmazonIntermodal(AZIM)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Transportation Specialist, Amazon Intermodal (AZIM) at Amazon.com Services LLC. Skills: Transportation operations, Customer experience, Problem resolution. Deliver excellent carrier and driver experience/solutions. Research disruptions”
What You'll Achieve.
Ensure on-time pickup and delivery; Deliver a world class transportation product; Serve customers on time
Industry & Context.
Problem solving; Analytical skills; Data-driven decision
Work significant overtime during designated high-volume peaks
What They're Looking For.
Must Have
1+ years of working with computers and Microsoft Office, High school or equivalent diploma, Work 40 hours/week, and overtime as required, Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays, Are 18 years of age or older
Nice to Have
Work flexible schedule including weekends, nights, and holidays, 1+ years of contact center experience, Experience in the customer service/contact center industry
What You'll Do.
Deliver excellent carrier and driver experience/solutions
Problem-solve disruptions
Set appropriate expectations
Work within the Amazon Transportation network
Get trailers/trucks back on track
Support workload surges
Support weather-related operations
Use internal systems to gather data
Provide support to field teams and partners
Create repair requests
Monitor load execution
Ensure on-time pickup and delivery metrics
Work with cross-functional teams
Use analytical skills to drive data-driven decision
Communicate insights to others
Provide support to drivers and carriers with over
Pass information to key stakeholders
Resolve disruptions impacting customer experience
Resolve disruptions impacting flow of information
Address concerns arising during freight lifecycle
Escalate concerns arising during freight lifecycle
Provide resolutions by researching internal tools
Make real-time decisions
Drive Customer Experience
How You'll Work.
Team & Collaboration
Cross-functional teams; Transportation Operations Management; Amazon Freight Shippers; Rail partners; Carriers; Fleet
Communication Scope
Written communication; Oral communication
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