Amazon.com Services LLC
Fulfillment Operations Management, Fulfillment Center, operations
TransportationSpecialist,AmazonIntermodal(AZIM)
“Transportation Specialist, Amazon Intermodal (AZIM) at Amazon.com Services LLC. Skills: Customer service, Transportation, Supply chain. Deliver excellent carrier and driver experience. Research disruptions”
What You'll Achieve.
Ensure on-time pickup and delivery metrics
Industry & Context.
Problem solving; Analytical skills; Data-driven decision
Overtime as required, Flexible schedule/shift/work area, Weekends, nights, and/or holidays
What They're Looking For.
Must Have
1+ years of working with computers and Microsoft Office, High school or equivalent diploma, Work 40 hours/week, and overtime as required, Work a flexible schedule/shift/work area, Are 18 years of age or older
Nice to Have
1+ years of contact center experience, Experience in the customer service/contact center industry, Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
What You'll Do.
Deliver excellent carrier and driver experience
Problem-solve disruptions
Set appropriate expectations
Work within the Amazon Transportation network
Get trailers/trucks back on track
Support workload surges
Support weather-related operations
Work significant overtime
Use internal systems to gather data
Provide support to field teams
Create repair requests
Monitor load execution
Ensure on-time pickup and delivery metrics
Work with cross-functional teams
Use analytical skills to drive data-driven decision
Communicate insights to others
Provide support to drivers and carriers
Resolve over the road disruptions
Facilitate the continued flow of Amazon’s supply chain
Pass information to key stakeholders
Resolve disruptions impacting customer experience
Address or escalate concerns
Provide resolutions by researching internal tools
Make real-time decisions
Understand the process and requirements
Drive Customer Experience
Communicate clearly in written and oral form
How You'll Work.
Team & Collaboration
Cross-functional teams; Transportation Operations Management; Amazon Freight Shippers; Rail partners; Carriers; Fleet
Communication Scope
Written communication; Oral communication
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