Amazon.com Services LLC
Logistics
TransportationSpecialist,AmazonIntermodal(AZIM)
“Transportation Specialist, Amazon Intermodal (AZIM) at Amazon.com Services LLC. Skills: Transportation operations, Customer service. Deliver excellent carrier and driver experience. Research disruptions”
What You'll Achieve.
Ensure on-time pickup and delivery metrics
Industry & Context.
Problem solving; Analytical skills
Work overtime as required, Work flexible schedule, Work weekends, Work nights, Work holidays, Work significant overtime
What They're Looking For.
Must Have
1+ years working with computers, Microsoft Office experience, High school diploma or equivalent, Work 40 hours/week, Overtime as required, Flexible schedule/shift/work area, 18 years of age or older
Nice to Have
Flexible work schedule, 1+ years contact center experience, Customer service industry experience
What You'll Do.
Deliver excellent carrier and driver experience
Problem-solve disruptions
Set appropriate expectations
Work within Amazon Transportation network
Get trailers/trucks back on track
Support workload surges
Support weather-related operations
Work significant overtime
Use internal systems to gather data
Provide support to field teams
Create repair requests
Monitor load execution
Ensure on-time pickup and delivery
Work with cross-functional teams
Use analytical skills
Drive data-driven decisions
Provide support to drivers
Provide support to carriers
Resolve over the road disruptions
Facilitate supply chain flow
Pass information to stakeholders
Resolve disruptions impacting customer experience
Resolve disruptions impacting information flow
Address concerns during freight lifecycle
Escalate concerns during freight lifecycle
Make real-time decisions
Understand process requirements
Drive Customer Experience
Avoid compromising on time
How You'll Work.
Team & Collaboration
Cross-functional teams; Transportation Operations Management; Amazon Freight Shippers; Rail partners; Carriers; Fleet
Communication Scope
Written communication; Oral communication
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