Amazon Dev Center India
Fulfillment Operations Management, Fulfillment Center, transportation and logistics
TransportationSpc,Spanish,APEXRelayOps
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Transportation Spc, Spanish, APEX Relay Ops at Amazon Dev Center India. Skills: Spanish communication, Logistics operations. Communicate in SPANISH & ENGLISH with external customers. Communicate in SPANISH & ENGLISH with internal customers”
Industry & Context.
Problem solving; Trend analysis; Decision making
What They're Looking For.
Must Have
B1-B2 Certification in Spanish, Communication and presentation skills in Spanish & English
Nice to Have
Experience with SQL
What You'll Do.
Communicate in SPANISH & ENGLISH with external customers
Communicate in SPANISH & ENGLISH with internal customers
Pull data from databases using Excel
Perform ad hoc reporting
Develop performance metrics
Understand performance metrics
Drive business results
Understand business impact of trends
Make decisions based on available data
Escalate problems or variance
Follow through on resolutions
Meet critical business needs
Measure activities performed
Identify activities performed
Create narrative outlining weekly findings
Create narrative outlining variances to goals
Present findings in a review forum
Provide real-time customer experience
Work in fast pace operating environment
Cancellation of additional trucks
Analyze volume patterns
How You'll Work.
Team & Collaboration
External customers; Internal customers; Carriers; Vendors/Suppliers; Retail; Finance; Software Support; Fulfillment Centers; Relevant owners and teams
Communication Scope
Written communication; Oral communication; Presentation skills
Full Job Description
Job Description for Transportation Specialist, Spanish– NOC NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Purview of a Trans Rep: A Trans Rep at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works Outbound operations. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Rep on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate
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