ASSPL
Supply Chain/Transportation Management, Cust. Experience Qualit Ops, transportation and logistics
TransportationRepresentative,ROWIB
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Transportation Representative, ROW IB at ASSPL. Skills: Operational excellence, Process design, Seller experience, Vendor experience. Manage daily operational activities. Provide earliest appointment to sellers”
What You'll Achieve.
Meet personal goals; Meet team performance
Industry & Context.
Issue resolution; Data analysis; Root cause analysis
What They're Looking For.
Must Have
Analytical skills, Attention to detail, Effective communication abilities, Managing time efficiently, Meeting personal goals, Working effectively with teams, Computer skills, Proficiency in MS Office, Working over internet, Navigating websites, Excellent communication skills, Ability to communicate correctly, Understand the issues, Ability to concentrate, Follow up on issues, Basic understanding of inbounding
Nice to Have
Process improvements with automation, Analysis experience, Advanced use of SQL, Data mining experience, Business intelligence experience
What You'll Do.
Manage daily operational activities
Provide earliest appointment to sellers
Address vendor/sellers appointment requests
Ensure program standards are met
Provide timely resolution to issues
Check and query internal tools
Take real-time decisions
Drive seller experience
Address vendor/seller requests
Facilitate flow of information
Propose alternate solutions
Plan freight delivery
Perform rescue operations
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal teams; Partner teams; Customer teams
Communication Scope
Written communication; Verbal communication; English language
Full Job Description
ROW IB team is seeking a highly motivated transportation representative to help manage daily operational activities centrally across INFCs. Our teams' objective is to provide earliest appointment to all the sellers and address vendor/sellers appointment related requests. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class services with Amazon.in's customer centric focus applied to the Seller and vendor experience. The transportation representative will support Sellers, Associates, and Management while ensuring program standards for individual and team performance are met. An transportation Representative at ROW IB is responsible for flow of information between different stakeholders and resolves the issues created by sellers/vendors accurately in a timely manner. Key job responsibilities An Transportation Representative provides timely resolution to the issue in hand by checking and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive seller experience without compromising on time. The candidate should have the basic understanding of inbounding and should be able to communicate clearly in english in the written and verbal form via mails and hotline calls. A day in the life An Transportation Representative is responsible for addressing vendor/seller requests via mails/calls/Ticketing mechanism in a timely manner within an ambiguous environment using data analysis and other tools. This requires high level of ownership by facilitating flow of information, reporting progress and identifying blockers & providing resolutions. An Transportation Representative will insist on high standards while addressing requests and proposing alternate solutions by checking earliest availability. About the team Rest of World I
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