ASSPL
Supply Chain/Transportation Management, Cust. Experience Qualit Ops, transportation and logistics
TransportationRepresentative,IBSked
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Transportation Representative, IB Sked at ASSPL. Skills: Inbound scheduling, Issue resolution, Stakeholder management. Facilitate flow of information between stakeholders. Resolve potential issues impacting customer experience”
What You'll Achieve.
Ensure timely pick-up and delivery of freight; Keep stakeholders informed on proceedings; Streamline operations; Ensure smooth functioning of Amazon transportation; Serve customers on time
Industry & Context.
Issue resolution; Root cause analysis
What They're Looking For.
Must Have
Graduation in any specialization, Excellent communication skills (written and verbal) in English language, Ability to communicate correctly and clearly with all customers, Good comprehension skills, Ability to concentrate, Work successfully in a team environment as well as independently, Familiarity with Windows, Microsoft Outlook, Microsoft Word, Internet browser, Excellent typing skills, Ability to successfully navigate websites, Proficient knowledge of email applications
Nice to Have
Graduation in any specialization, Excellent communication skills (written and verbal) in English language, Ability to communicate correctly and clearly with all customers, Good comprehension skills
What You'll Do.
Facilitate flow of information between stakeholders
Resolve potential issues impacting customer experience
Resolve potential issues impacting business continuity
Work across Inbound operations
Plan freight for delivery
Address potential issues during freight lifecycle
Provide timely resolution to issues
Research and query internal tools
Make real-time decisions
Drive customer experience
Ideate process improvements
Drive process improvements to conclusion
Manage end to end execution of shipment inbounding
Manage appointment scheduling
Manage appointment prioritization
Manage appointment sidelining
Manage appointment rescue
Manage appointment modification
How You'll Work.
Team & Collaboration
Flow of information between stakeholders; Vendor/Seller/Inbound Supply chain/category managers/Fulfillment centers; Vendor/Carrier/FC relationship
Communication Scope
Written communication; Verbal communication; Clear communication
Full Job Description
Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon's transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Within NOC’s umbrella, resides a specific arm which manages Inbound scheduling, MFI (Missing from inbound), 3P pickups, Vendor returns and invoice scanning operations across India (IN), AMET (South Africa, UAE, KSA, EGY and Turkey), Australia (AU), Japan (JP), Singapore (SG), Brazil (BR) and Mexico (MX). Purview of a Transportation Specialist A Transportation Specialist inbound at NOC facilitates flow of information between different stakeholders (Vendors/Sellers/Inbound Supply chain/category managers/Fulfillment centers) and resolves any potential issues that impacts vendor/seller experience and business continuity. Transportation Specialist at NOC works on Inbound operations which deals with appointment scheduling at Fulfillment centers requested by Vendors/sellers/carriers, ensuring
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