ASSPL
Supply Chain/Transportation Management, Cust. Experience Qualit Ops, transportation and logistics
TransportationRepresentative,ExecutiveCustomerRelations
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Transportation Representative, Executive Customer Relations at ASSPL. Skills: Customer relations, Root cause analysis, Customer experience. Respond to inquiries from leaders. Resolve contacts received through escalation channels”
What You'll Achieve.
Improve customer experience
Industry & Context.
Root cause analysis; Troubleshooting
Work flexible shifts, nights, weekends, holidays, 24/7/365 environment
What They're Looking For.
Must Have
1+ years of customer service experience, Bachelor's degree in management, business administration, economics, engineering, marketing, Work flexible shifts including nights, weekends, or holidays, Can work proactively and independently, meet deadlines, deliver on projects and tasks, Experience handling administrative details independently, exercising good judgment, Experience that includes analytical skills, attention to detail, effective communication abilities, experience working with customers, passion for delivering exceptional service, Experience in English-language communication skills, both written and verbal
Nice to Have
Experience handling confidential information, maintaining professionalism in dealing with senior executives, completing complex tasks quickly with little to no guidance, react with appropriate urgency to situations that require a quick turnaround, Knowledge of Microsoft Office Suite, Prior experience in Customer Service
What You'll Do.
Respond to inquiries from leaders
Resolve contacts received through escalation channels
Communicate effectively and professionally with CS and non-CS
Work on a detailed root cause analysis
Recognize systemic and quality concerns contributing to poor
Communicate concerns to appropriate stakeholders
Address customer issues by rescuing the customer
Identify and measure root cause of customer's experience
Present findings and recommendations to right stakeholders
How You'll Work.
Team & Collaboration
Liaise with stakeholders; CS and non-CS departments
Communication Scope
Written communication; Verbal communication
Full Job Description
Executive Customer Relations (ECR) team manages IN trans related escalations for rescue, root causing and medium/long term systemic changes. The team manages multiple programs such as INOPS VPI, ECR email escalations and customer rescue programs. The team liaises with stakeholders across the IN Network to develop proactive rescue mechanisms, solutions and systemic fixes around the opportunities identified through root cause analysis to improve customer experience. Key job responsibilities Respond to inquiries from leaders, in addition to resolving contacts (received through escalation channels). Communicate effectively and professionally with CS and non-CS departments. Work on a detailed root cause analysis. Recognize systemic and quality concerns contributing to poor customer experiences and communicate to appropriate stakeholders. A day in the life You will address customer issues by rescuing the customer but also by identifying and measuring root cause of the customer's experience failure and presenting your findings and recommendations to right stakeholders who can fix process or technology that caused customer defect. Basic Qualifications: - Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities - Experience in English-language communication skills, both written and verbal - 1+ years of customer service experience, or Bachelor's degree in management, business administration, economics, engineering, marketing - Work flexible shifts including nights, weekends, or holidays in a 24/7/365 environment - Can work proactively and independently, meet deadlines, and deliver on projects and tasks - Experience handling administrative details independently, while exercising good judgment in keeping team members adequately informed - Experience that includes strong analytical skills, attention to detail, and effective communication ab
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