ASSPL
Supply Chain/Transportation Management, Cust. Experience Qualit Ops, transportation and logistics
TransportationRepresentative,ATSRelayOps
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Transportation Representative, ATS Relay Ops at ASSPL. Skills: Process management, Stakeholder management, Operational metrics. Communicate with external customers. Communicate with internal customers”
What You'll Achieve.
Drive outcomes; Meet critical business needs
Industry & Context.
Issue troubleshooting; Real-time decision making; Root cause analysis
What They're Looking For.
Must Have
Bachelor's degree in quantitative/technical field, Experience with Excel
Nice to Have
Experience with SQL
What You'll Do.
Communicate with external customers
Communicate with internal customers
Escalate problems or variance
Follow through on resolutions
Pull data from databases
Perform ad hoc reporting
Develop performance metrics
Understand performance metrics
Drive business results
Communicate clearly and professionally
Understand business impact
Make data-driven decisions
Provide real-time customer experience
Work within time constraints
Measure activities performed
Create narrative outlining findings
Resolve network exceptions
Keep stakeholders informed
Understand trends in network exceptions
Propose process changes
Streamline operations
How You'll Work.
Team & Collaboration
Cross-functional coordination; External stakeholder management; Internal stakeholder management
Communication Scope
Written communication; Oral communication; Verbal communication
Full Job Description
The Transportation Representative acts as the primary interface between Amazon and our external stakeholder partners such as carriers/transporters, so to our partners- you ARE Amazon. A Trans Rep at RO facilitates flow of information between different stakeholders (Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. The specialists are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. The Transportation Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. The Representative should be able to ideate process improvements and should have the zeal to drive them to conclusion. Since they are responsible for the shift performance, they lead a team of L2’s in the shift and would need to display leadership skills to help drive outcomes. Key job responsibilities Responsibilities include, but are not limited to: Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Business, Planning, Fulfillment Centers, Sort Centres, Delivery stations etc) for adhoc/cancellations/delays or any other disruptions in the transportation network. Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. Develop and/or under
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