ASSPL
Supply Chain/Transportation Management, Cust. Experience Qualit Ops, transportation and logistics
TransportationRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Transportation Representative at ASSPL. Communicate in a clear and professional manner. Provide prompt and efficient service”
Industry & Context.
Troubleshooting delivery partner issues; Logical reasoning
What They're Looking For.
Must Have
Bachelor's degree, Experience with Microsoft Office products and applications
Nice to Have
Experience in Logistics, Distribution or Fulfillment processes
What You'll Do.
Communicate in a clear and professional manner
Provide prompt and efficient service
Expedite prompt and efficient service
Manage sensitive cases
Report up the escalation matrix
Demonstrate excellent time-management skills
Maintain targeted performance metrics
Exceed targeted performance metrics
Seek solutions through logical reasoning
Suggest process improvements
Full Job Description
Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements Basic Qualifications: - Bachelor's degree - Experience with Microsoft Office products and applications Preferred Qualifications: - Experience in Logistics, Distribution or Fulfillment processes Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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