ASSPL
Supply Chain/Transportation Management, Cust. Experience Qualit Ops, transportation and logistics
TransportationRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Transportation Representative at ASSPL. Communicate in a clear and professional manner. Provide prompt and efficient service”
Industry & Context.
Troubleshooting delivery partner issues; Logical reasoning
What They're Looking For.
Must Have
1+ years of professional work experience, Experience in MS Office, Emphasis on Excel
Nice to Have
Experience in Logistics, Experience in Distribution, Experience in Fulfillment processes
What You'll Do.
Communicate in a clear and professional manner
Provide prompt and efficient service
Expedite prompt and efficient service
Manage sensitive cases
Report up the escalation matrix
Demonstrate excellent time-management skills
Maintain targeted performance metrics
Exceed targeted performance metrics
Seek solutions through logical reasoning
Suggest process improvements
How You'll Work.
Communication Scope
Clear communication; Professional communication
Full Job Description
Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements Basic Qualifications: - 1+ years of professional work experience, or experience in MS Office, with an emphasis on Excel Preferred Qualifications: - Experience in Logistics, Distribution or Fulfillment processes Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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