ASSPL
Supply Chain/Transportation Management, Cust. Experience Qualit Ops, transportation and logistics
TransportationRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Transportation Representative at ASSPL. Communicate in a clear and professional manner. Provide prompt and efficient service”
Industry & Context.
Troubleshooting delivery partner issues
What They're Looking For.
Must Have
Graduation in any specialization, Excellent communication skills, Ability to communicate correctly and clearly, Good comprehension skills, Ability to concentrate, Work successfully in a team environment, Work independently, Familiarity with Windows XP, Familiarity with Microsoft Outlook, Familiarity with Microsoft Word, Familiarity with Internet Explorer, Excellent typing skills, Ability to navigate websites, Proficient knowledge of email applications
Nice to Have
Logistics background, Experience in similar role, Proficient in Excel
What You'll Do.
Communicate in a clear and professional manner
Provide prompt and efficient service
Expedite prompt and efficient service
Manage sensitive cases
Report up the escalation matrix
Demonstrate excellent time-management skills
Maintain targeted performance metrics
Exceed targeted performance metrics
Seek solutions through logical reasoning
Identify trends to suggest process improvements
How You'll Work.
Communication Scope
Written communication; Verbal communication
Full Job Description
Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities - Effectively communicate in a clear and professional manner at all times - Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners - Effectively manage sensitive cases by reporting up the escalation matrix - Demonstrate excellent time-management skills - Maintains or exceeds targeted performance metrics - Actively seek solutions through logical reasoning and identify trends to suggest process improvements Basic Qualifications: - Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Preferred Qualifications: - Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’
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