ASSPL
Supply Chain/Transportation Management, Cust. Experience Qualit Ops, transportation and logistics
TransportationRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Transportation Representative at ASSPL. Skills: Delivery partner issues, Process improvement, Customer service. Communicate in a clear and professional manner. Provide prompt and efficient service”
What You'll Achieve.
Maintain or exceed targeted performance metrics
Industry & Context.
Troubleshooting; Logical reasoning
What They're Looking For.
Must Have
Troubleshooting and documenting findings, Dealing effectively with customers, Operating efficiently under pressure, Proactively work independently, Meet deadlines, Deliver on projects and tasks, Knowledge of Windows desktop environment, Use of Word, Excel, IE, Firefox, Writing and editing, Command of grammar, punctuation and style, Working over internet, Successfully navigating websites, Knowledge of Microsoft Office, Outlook, Word, and Excel, Graduation in any specialization, Excellent communication skills, Ability to communicate correctly and clearly, Good comprehension skills
Nice to Have
Experience in logistics, Knowledge of Excel, Proficiency in Excel, Knowledge of SQL, Proficiency in SQL
What You'll Do.
Communicate in a clear and professional manner
Provide prompt and efficient service
Expedite prompt and efficient service
Manage sensitive cases
Report up the escalation matrix
Maintain targeted performance metrics
Exceed targeted performance metrics
Seek solutions through logical reasoning
Suggest process improvements
How You'll Work.
Team & Collaboration
Interface with delivery partners; Work with customers
Communication Scope
Written communication; Verbal communication; Clear communication; Correct communication
Full Job Description
Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities - Effectively communicate in a clear and professional manner at all times - Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners - Effectively manage sensitive cases by reporting up the escalation matrix - Demonstrate excellent time-management skills - Maintains or exceeds targeted performance metrics - Actively seek solutions through logical reasoning and identify trends to suggest process improvements Basic Qualifications: - Experience troubleshooting and documenting findings, or experience dealing effectively with customers during problem resolution and operating efficiently under pressure - Can work proactively and independently, meet deadlines, and deliver on projects and tasks - Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc. - Experience in writing and editing with a strong command of grammar, punctuation and style - Knowledge of working over internet and successfully navigating websites - Knowledge of Microsoft Office including Outlook, Word, and Excel - Qualitative Requirements - Ø Graduation in any specialization from a recognized university. - Ø Excellent communication skills (written and verbal). - Ø Ability to communicate correctly and clearly with all customers - Ø Good comprehension skills – ability to clearly understand and state the issues customers present Preferred Qualifications: - Experience in logistics - Knowledge of and proficiency in Excel and SQL Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the applicati
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