ASSPL
Supply Chain/Transportation Management, Cust. Experience Qualit Ops, transportation and logistics
TransportationRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Transportation Representative at ASSPL. Skills: Process improvement, Stakeholder management, Problem resolution. Facilitate flow of information. Resolve potential issues”
What You'll Achieve.
Ensure timely pick-up and delivery; Resolve issues; Streamline operations; Ensure smooth functioning of transportation; Impact ability to serve customers on time; Ensure freight is picked-up on time; Ensure freight is delivered at FC; Ensure truck leaves FC; Deliver customer orders as per promise; Drive Customer Experience without compromising on time
Industry & Context.
Problem solving; Trend analysis; Data analysis
24*7 operating environment
What They're Looking For.
Must Have
Bachelor's degree, 12-24 months of work experience, Proficiency in Excel, Demonstrated ability to work in a team
Nice to Have
Graduate with Bachelor's degree, Good logical skills, Good communication skills
What You'll Do.
Facilitate flow of information
Resolve potential issues
Address potential issues during pick-up to delivery
Address potential issues during freight leaving FC
Provide timely resolution
Research and query internal tools
Take real-time decisions
Drive Customer Experience
Ideate process improvements
Drive process improvements to conclusion
Communicate with external customers
Communicate with internal customers
Escalate problems or variance
Follow through on resolutions
Create narrative outlining weekly findings
Present findings in review forum
Provide real-time customer experience
How You'll Work.
Team & Collaboration
External customers; Internal customers; Relevant owners and teams; Different stakeholders; Different teams
Communication Scope
Written communication; Oral communication; Verbal communication
Full Job Description
NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Purview of a Trans Ops Representative: A Trans Ops Representative at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works across two verticals – Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by tak
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