ASSPL
Supply Chain/Transportation Management, Cust. Experience Qualit Ops, transportation and logistics
TransportationRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Transportation Representative at ASSPL. Skills: Process improvement, Customer service. Communicate in a clear and professional manner. Provide prompt and efficient service”
What You'll Achieve.
Exceed targeted performance metrics
Industry & Context.
Logical reasoning
What They're Looking For.
Must Have
Bachelor's degree or above, Experience in oral and written communication, Experience with analytical skills, Experience with attention to detail, Experience with effective communication, Experience dealing with customers, Experience operating efficiently under pressure, Experience troubleshooting and documenting findings, Knowledge of Windows desktop environment, Knowledge of working over internet, Experience writing and editing
Nice to Have
Experience in logistics, Proficiency in Excel and SQL
What You'll Do.
Communicate in a clear and professional manner
Provide prompt and efficient service
Expedite prompt and efficient service
Manage sensitive cases
Report up the escalation matrix
Demonstrate excellent time-management skills
Maintain targeted performance metrics
Exceed targeted performance metrics
Seek solutions through logical reasoning
Suggest process improvements
How You'll Work.
Team & Collaboration
Team environment; Work independently
Communication Scope
Written communication; Oral communication
Full Job Description
Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities - Effectively communicate in a clear and professional manner at all times - Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners - Effectively manage sensitive cases by reporting up the escalation matrix - Demonstrate excellent time-management skills - Maintains or exceeds targeted performance metrics - Actively seek solutions through logical reasoning and identify trends to suggest process improvements Basic Qualifications: - Bachelor's degree, or a Master's degree and experience with qualitative research methods - Bachelor's degree or above - Experience in oral and written communication - Can communicate effectively with all levels of the organization - Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service - Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience troubleshooting and documenting findings - Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc. - Experience in writing and editing with a strong command of grammar, punctuation and style - Knowledge of working over internet and successfully navigating websites - Ø Work successfully in a team environment as well as independently Preferred Qualifications: - Experience in logistics - Knowledge of and proficiency in Excel and SQL Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustme
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