Amazon Dev Center India
Logistics
TransportationRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Transportation Representative at Amazon Dev Center India. Skills: Logistics, Operations, Stakeholder management. Facilitate information flow. Resolve potential issues”
Industry & Context.
Root cause analysis; Troubleshooting; Data analysis
24*7 operating environment
What They're Looking For.
Must Have
Advanced Excel (Pivot Tables, VLookUps), SQL knowledge, Communicate clearly (written and oral)
Nice to Have
Six Sigma knowledge, Lean manufacturing knowledge, Transportation knowledge, Logistics knowledge, Fulfillment knowledge, Distribution center knowledge, Excel proficiency, SQL proficiency
What You'll Do.
Facilitate information flow
Resolve potential issues
Address inbound operation issues
Address outbound operation issues
Provide timely resolution
Research internal tools
Make real-time decisions
Understand business impact
Make data-based decisions
Escalate problems systematically
Follow through on resolutions
Meet critical business needs
Identify activities performed
Create narrative of findings
Present findings in review
How You'll Work.
Team & Collaboration
External customers; Internal customers; Cross functional teams
Communication Scope
Written communication; Oral communication
Full Job Description
A Trans Ops Representative at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals – Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. Key job responsibilities Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) · Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. · Develop and/or understand performance metrics to assist with driving business results. · Ability to scope out business and functional requirements for the Am
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