Amazon Dev Center India
Supply Chain/Transportation Management, Cust. Experience Qualit Ops, transportation and logistics
TransportationRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Transportation Representative at Amazon Dev Center India. Skills: Process management, Cross-functional coordination, Vendor management, Stakeholder management. Facilitate flow of information. Resolve potential issues”
Industry & Context.
Issue resolution; Data analysis; Trend analysis; Decision making
Work in 24*7 operating environment
What They're Looking For.
Must Have
Advanced Excel (Pivot Tables, VLookUps), SQL knowledge, Experience working with fast-moving teams, Driving innovative solutions, Understand business impact of trends, Make data-driven decisions, Systematically escalate problems, Follow through on resolutions, Work within time constraints, Communicate with external customers, Communicate with internal customers, Understand business impact of trends, Make decisions based on data, Escalate problems or variance, Follow through on resolutions, Meet critical business needs, Identify activities performed, Create narrative outlining findings, Present findings in review forum, Provide real-time customer experience, Work in 24*7 operating environment, Experience communicating with multiple stakeholders, Experience communicating with C-level executives, Experience communicating with cross functional teams
Nice to Have
Knowledge of Six Sigma, Knowledge of Lean manufacturing, Knowledge of transportation and logistics, Knowledge of fulfillment and distribution centers, Proficiency in Excel, Proficiency in SQL
What You'll Do.
Facilitate flow of information
Resolve potential issues
Address potential issues during pick-up to delivery
Address potential issues during freight leaving FC
Research and query internal tools
Pull data from databases
Perform ad hoc reporting
Develop performance metrics
Understand performance metrics
Assist with driving business results
Scope business requirements
Scope functional requirements
Create and enhance software systems
Create and enhance tools
Understand business impact of trends
Make decisions based on data
Systematically escalate problems
Systematically escalate variance
Follow through on resolutions
Ensure resolutions are delivered
Work within time constraints
Meet critical business needs
Measure activities performed
Identify activities performed
Create narrative outlining findings
Present findings in review forum
Provide real-time customer experience
Work in 24*7 operating environment
How You'll Work.
Team & Collaboration
External customers; Internal customers; Cross functional teams
Communication Scope
Written communication; Oral communication
Full Job Description
A Trans Ops Representative at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals – Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. Key job responsibilities Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) · Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. · Develop and/or understand performance metrics to assist with driving business results. · Ability to scope out business and functional requirements for the Am
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