Amazon Dev Center India
Supply Chain/Transportation Management, Cust. Experience Qualit Ops, transportation and logistics
TransportationRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Transportation Representative at Amazon Dev Center India. Skills: Logistics, Stakeholder management, Issue resolution. Facilitate flow of information between stakeholders. Resolve issues impacting customer experience”
Industry & Context.
Issue resolution; Data-driven decision making
24*7 operating environment
What They're Looking For.
Must Have
Experience working with multiple stakeholders, Experience communicating with C-level executives, Experience communicating with cross functional teams, Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level, Knowledge of SQL, Experience working with fast-moving teams, Experience driving innovative solutions, 10+ 2 degree
Nice to Have
Knowledge of Six Sigma, Knowledge of Lean manufacturing, Knowledge of transportation and logistics, Knowledge of fulfillment and distribution centers, Proficiency in Excel, Proficiency in SQL
What You'll Do.
Facilitate flow of information between stakeholders
Resolve issues impacting customer experience
Resolve issues impacting business continuity
Address potential issues during pick-up to delivery lifecycle
Address potential issues during freight lifecycle
Provide timely resolution to issues
Research internal tools
Make real-time decisions
Drive customer experience
Ideate process improvements
Drive process improvements to conclusion
Communicate with external customers
Communicate with internal customers
Pull data from databases
Perform ad hoc reporting
Develop performance metrics
Understand performance metrics
Assist with driving business results
Scope business requirements
Scope functional requirements
Understand business impact of trends
Make decisions based on data
Escalate variance in information
Escalate variance in data
Follow through on resolutions
Meet critical business needs
Measure activities performed
Identify activities performed
Create narrative outlining findings
Create narrative outlining variances
Present findings in review forum
Provide real-time customer experience
Work in 24*7 operating environment
How You'll Work.
Team & Collaboration
Cross-functional teams; External customers; Internal customers
Communication Scope
Written communication; Oral communication
Full Job Description
A Trans Ops Representative at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals – Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. Key job responsibilities Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) · Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. · Develop and/or understand performance metrics to assist with driving business results. · Ability to scope out business and functional requirements for the Am
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