Amazon Dev Center India
Supply Chain/Transportation Management, Cust. Experience Qualit Ops, transportation and logistics
TransportationRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Transportation Representative at Amazon Dev Center India. Skills: Issue resolution, Data analysis, Stakeholder communication. Facilitate information flow. Resolve potential issues”
Industry & Context.
Issue resolution; Root cause analysis; Troubleshooting
Work in 24*7 operating environment
What They're Looking For.
Must Have
Advanced Excel (Pivot Tables, VLookUps), SQL knowledge, Experience working with fast-moving teams, Driving innovative solutions, Understand business impact of trends, Make data-driven decisions, Systematically escalate problems, Follow through on resolutions, Work within time constraints, Communicate with external customers, Communicate with internal customers, Basic understanding of Logistics, Communicate clearly (written and oral)
Nice to Have
Pull data from databases, Perform ad hoc reporting, Perform analysis, Develop performance metrics, Understand performance metrics, Scope business requirements, Scope functional requirements, Knowledge of Six Sigma, Knowledge of Lean manufacturing, Knowledge of transportation, Knowledge of logistics, Knowledge of fulfillment centers, Knowledge of distribution centers, Proficiency in Excel, Proficiency in SQL
What You'll Do.
Facilitate information flow
Resolve potential issues
Address pick-up to delivery issues
Address freight leaving FC issues
Provide timely resolution
Research internal tools
Take real-time decisions
Drive customer experience
Ideate process improvements
Drive process improvements
Communicate with external customers
Communicate with internal customers
Pull data from databases
Perform ad hoc reporting
Develop performance metrics
Assist with driving business results
Scope business requirements
Scope functional requirements
Understand business impact
Make data-driven decisions
Escalate variance in information
Escalate variance in data
Follow through on resolutions
Ensure resolutions are delivered
Meet critical business needs
Measure activities performed
Identify activities performed
Create narrative outlining findings
Create narrative outlining variances
Present findings in review forum
Provide real-time customer experience
Work in 24*7 operating environment
How You'll Work.
Team & Collaboration
Cross-functional teams; External customers; Internal customers
Communication Scope
Written communication; Oral communication; Verbal communication; Present findings
Full Job Description
A Trans Ops Representative at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals – Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. Key job responsibilities Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) · Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. · Develop and/or understand performance metrics to assist with driving business results. · Ability to scope out business and functional requirements for the Am
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