Amazon Dev Center India
Supply Chain/Transportation Management, Cust. Experience Qualit Ops, transportation and logistics
TransportationRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Transportation Representative at Amazon Dev Center India. Skills: Transportation Execution, Issue resolution, Process improvement. Facilitate flow of information. Resolve potential issues”
What You'll Achieve.
Ensure timely pick-up; Ensure timely delivery; Resolve exceptions; Keep stakeholders informed; Streamline operations; Ensure smooth functioning; Serve customers on time
Industry & Context.
Issue resolution; Problem solving; Data analysis; Trend analysis
Work in 24*7 operating environment
What They're Looking For.
Must Have
Graduation in any specialization, Excellent communication skills, Ability to communicate clearly, Good comprehension skills, Ability to concentrate, Work successfully in a team, Work independently, Familiarity with Windows XP, Familiarity with Microsoft Outlook, Familiarity with Microsoft Word, Familiarity with Internet Explorer, Excellent typing skills, Navigate websites, Proficient knowledge of email applications
Nice to Have
Logistics background, Experience in similar role, Proficient in Excel, Ability to pull data from databases, Perform ad hoc reporting, Perform analysis as needed
What You'll Do.
Facilitate flow of information
Resolve potential issues
Address potential issues during pick-up
Address potential issues during delivery
Address potential issues during freight leaving FC
Address potential issues during freight reaching customer
Provide timely resolution
Research internal tools
Make real-time decisions
Drive Customer Experience
Ideate process improvements
Drive process improvements to conclusion
Communicate with external customers
Communicate with internal customers
Develop performance metrics
Understand performance metrics
Scope business requirements
Scope functional requirements
Understand business impact
Make decisions based on data
Systematically escalate problems
Systematically escalate variance
Follow through on resolutions
Meet critical business needs
Measure activities performed
Identify activities performed
Create narrative outlining findings
Present findings in review forum
Provide real-time customer experience
Work in 24*7 operating environment
How You'll Work.
Team & Collaboration
External customers; Internal customers; Amazon technology teams; Relevant owners and teams
Communication Scope
Written communication; Oral communication; Verbal communication; Written findings; Present findings
Full Job Description
Job Description for Trans Ops Specialist – NOC INDIA NOC (Network Operations Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Purview of a Trans Ops Specialist A Trans Ops Specialist at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works across two verticals – Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Specialist provides timely resolution to the issue in hand by researchi
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