ADCI
Logistics
TransportationRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Transportation Representative at ADCI. Skills: Transportation execution, Stakeholder management, Problem resolution. Facilitate information flow. Resolve potential issues”
Industry & Context.
Problem solving; Root cause analysis
24*7 operating environment
What They're Looking For.
Must Have
Bachelor's degree, Experience with stakeholders, Advanced Excel knowledge, SQL knowledge
Nice to Have
Knowledge of Six Sigma, Knowledge of Lean manufacturing, Knowledge of transportation, Knowledge of logistics, Knowledge of fulfillment centers, Knowledge of distribution centers, Proficiency in Excel, Proficiency in SQL
What You'll Do.
Facilitate information flow
Resolve potential issues
Address pick-up issues
Address delivery issues
Address freight issues
Research internal tools
Make real-time decisions
Drive customer experience
Communicate requirements
Propose process changes
Streamline operations
Follow through resolutions
Identify activities performed
How You'll Work.
Team & Collaboration
External customers; Internal customers; Cross-functional teams; Software support teams; Relevant owners
Communication Scope
Written communication; Oral communication
Full Job Description
TOC (Transportation Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Purview of a Trans Ops Specialist A Trans Ops Specialist at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals – Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking re
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