ASSPL
Supply Chain/Transportation Management, Cust. Experience Qualit Ops, transportation and logistics
TransportationRepresentative,AmazonFreight,IN
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Transportation Representative, Amazon Freight, IN at ASSPL. Skills: Transportation execution, Exception resolution, Process automation. Facilitate flow of information. Resolve potential issues”
Industry & Context.
Problem solving; Analytical skills; Trend analysis
24*7 operating environment
What They're Looking For.
Must Have
Basic technical skills
Nice to Have
Knowledge of Excel skills, Ability to pull data from numerous databases, Perform ad hoc reporting and analysis
What You'll Do.
Facilitate flow of information
Resolve potential issues
Address potential issues during pick-up to delivery
Address potential issues during freight leaving FC
Provide timely resolution
Research and query internal tools
Take real-time decisions
Understand business impact of trends
Make decisions based on data
Escalate problems or variance
Follow through on resolutions
Work within time constraints
Measure and identify activities performed
Create narrative outlining weekly findings
Present findings in review forum
Provide real-time customer experience
How You'll Work.
Team & Collaboration
External customers; Internal customers; Amazon technology teams; Relevant owners and teams
Communication Scope
Written communication; Oral communication
Full Job Description
Job Description for Trans Ops Representative– TOC TOC Overview TOC (Transportation Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Purview of a Trans Ops Specialist A Trans Ops Specialist at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals – Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Specialist provides timely resolution to the issue in h
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