Fort Bend County
Public Transportation
TransportationOperationsSupervisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Transportation Operations Supervisor at Fort Bend County. Oversee day-to-day operations. monitoring of performance standards”
What You'll Achieve.
meet departmental Monitor daily routes; meet its safety performance targets
Industry & Context.
research the cause of delay
emergency management during a local state of disaster
What They're Looking For.
Must Have
4 years job related experience, Proven proficiency with both verbal and written communication skills, math and/or accounting skills, Organizational skills and the ability to complete multiple tasks a must, management and interpersonal skills with the ability to deal effectively with the public, other employees and elected officials
Nice to Have
Bachelor’s or Associate’s Degree in related field along with 2 years transportation related experience, English/Spanish speaking
What You'll Do.
Oversee day-to-day operations
monitoring of performance standards
target performance metrics
overall service quality
Monitor daily routes that fall behind
research the cause of delay
Assists with safety and training programs
Ensures compliance with federal
state and local regulations
over safe and efficient operations of the bus
Contribute to a positive safety culture
Ensures that all customer inquiries and concerns are responded to
Handles escalated customer complaints
Handles the most sensitive or volatile calls
Ensures all complaints concerning transit services are investigated
Spot-checks reservationists calls
guidance and direction
recommends and coordinates enrollment in training courses
Approve time off requests
reviews and approves timesheets
employee performance appraisals
prepares and conducts counseling
disciplinary and/or termination actions
Recommends new hires transfer/promotions
Participates in activities and duties related to emergency management
How You'll Work.
Team & Collaboration
cross-functional coordination; liaison with contractor to manage; deal effectively with the public, other employees and elected officials
Communication Scope
verbal and written communication skills
Full Job Description
**Current Fort Bend County Employees (excluding election workers):** Please click [_here_](https://wd5.myworkday.com/fortbendcountytx/d/task/2998$42366.htmld#backheader=true) to apply through the internal Workday Jobs Hub. If you cannot access the Jobs Hub, please contact Human Resources. Fort Bend County is ranked as one of the fastest growing counties in the nation. We have capitalized on not only the creed of our location, but on the "quality of life" for our families to call home. Our employees are the key to our success and the heartbeat of our foundation. The diversity and inclusivity of our community is our strength and at the forefront of a workplace environment welcoming to all. Live Here! Work Here! OPERATIONS SUPERVISOR * Oversee day-to-day operations, monitoring of performance standards, target performance metrics and overall service quality to meet departmental goals; Monitor daily routes that fall behind and research the cause of delay and any on-time performance issues; Provides service change information to contractor and staff such as reroutes or service areas that may cause delays or interruptions; would leave liaison with contractor to manage. * Assists with safety and training programs for staff; Assists with ensuring compliance with federal, state and local regulations regarding safety and security and over safe and efficient operations of the bus fleet; Contribute to a positive safety culture that supports safety communications and adoption to ensure the department meets its safety performance targets. This is legacy from previous organization setup. * Ensures that all customer inquiries and concerns are responded to verbally and/or in writing; Handles escalated customer complaints when needed; Handles the most sensitive or volatile calls received by staff; Ensures all complaints concerning transit services are appropriately investigated, documented and address in a timely manner; Spot-checks reservationists calls to ensure staff is providing e
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