Rose Hills
Transport/PreparationSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Transport / Preparation Specialist at Rose Hills. Skills: Mortuary Preparation, Transport, Compassionate Interaction, Dispatching, Record Keeping, Vehicle and Phone Oversight, Supply Management, Area Cleaning, Casket and Flower Handling, Errand Running, Decedent Movement and Placement, Logistics Coordination. Complete removals in a respectful, dignified and compassionate manner. Answer heavy phone traffic”
Industry & Context.
Must be able to perform the essential functions of the job with or without reasonable accommodation, Must be professional, compassionate and respectful with the families we serve at all times, Ability to professionally, efficiently and accurately complete tasks in an environment where constant interruptions occur, Know how to prioritize, Be accessible and approachable, Be self-motivated and adaptable to change, Must possess a valid California Driver’s License, Documentation of HBV vaccination record, agree to take HBV vaccination or sign a HBV informed consent/ refusal form, Ability to locate and route directions to removal locations, Driving long distances and time, Sitting at a computer workstation when dispatching, Occasionally may lift weight of up to 50lbs, Able to work every day around human remains, Able to tolerate odors and fumes from both the human remains and chemicals (such as formaldehyde, embalming fluid, cauterizing chemicals, and body fluids); odors, fumes, and dusting powders may cause discomfort and/or irritation to eyes and respiratory passages, Able to lift, carry, push or pull up to twenty (20) to thirty (30) bodies/caskets per day, weighing from 70# to 300# into and out of refrigerated, Must have good driving record and be able to drive Company vehicles, Able to physically and emotionally handle the requirements of dispatching personnel constantly being around and moving human remains in a temperature controlled environment, Must constantly think about and comply with health and safety regulations, and practice good hygiene, Hazard exposure: to human diseases, chemicals, sharps, and occasional low-level radioactivity (resulting from medical tests on bodies), Rotating swing shift 1:30pm-10pm; 2:30p-11pm; 3:30pm-12am, Criminal conviction history will be verified given that this role requires the following material job duties: Working around and/or handling deceased and working around families and colleagues. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.
What They're Looking For.
Must Have
Valid California Driver’s License, Documentation of HBV vaccination record, agree to take HBV vaccination or sign a HBV informed consent/ refusal form, Ability to locate and route directions to removal locations
What You'll Do.
Complete removals in a respectful
dignified and compassionate manner
Answer heavy phone traffic
Dispatch removal personnel
Check-in decedents upon arrival at Rose Hills
Maintain a neat and clean work environment
Interact with family explaining next steps
Obtain and print all information needed to complete removals
Record and check-in all dispatched calls in HMIS
our PCC Daily Work Log
Monthly Work Log and Refer Logs
Oversee and assign the company vehicles and company phones assigned to our department
Keep our PCC Daily Work Log
Monthly Work Log and Refer Logs up to date
Print embalming authorizations and/or minimal preparation forms
Continuously put our mission
vision and values into practice
respectful and professional working relationships with coworkers
cross-functional departments and all Rose Hills associates
Maintain a respectful work environment and positive working relationships with our third party removal companies
medical field staff and vendors
Strictly adhere to our attendance policy
Carry out all responsibilities following our company policies
Abide by our company dress code and any department requests regarding work attire
Adhere to safety rules and funeral service industry regulations
Promptly report unsafe practices to management
Keep management promptly and fully informed of all issues
matters of significance
and take prompt corrective action where necessary
Performs mortuary support functions
including stocking and ordering of supplies
cleaning of preparation and work areas including the first call vehicles
movement and placement of caskets and flowers
all as directed by the immediate supervisor on duty supervisor and/ or manager
Responsibilities include moving caskets and decedents throughout the mortuary preparation areas and storage locations
Overseeing organization to ensure accuracy of decedent location and updating appropriate logs and documents
Performs all duties and responsibilities in a timely and efficient manner and in accordance with established company policies to achieve the overall objectives of this position
Completes all assigned paperwork in a timely manner
Assists in dressing of decedents
placement into and setting up the stateroom/ visitation room
Perform other duties as assigned or directed by management
How You'll Work.
Team & Collaboration
Maintain positive, respectful and professional working relationships with coworkers, cross-functional departments and all Rose Hills associates; Maintain a respectful work environment and positive working relationships with our third party removal companies, coroner personnel, medical field staff and vendors; Communicate persuasively with co-workers, management team and customers, to gain use persistence, finesse, and tact
Communication Scope
Good written and oral communication skills; Communicate persuasively with co-workers, management team and customers, to gain use persistence, finesse, and tact
Full Job Description
Our associates celebrate lives. We celebrate our associates. Professional Services is looking for a proficient Mortuary- Preparation Transport Specialist to complete removals in a respectful, dignified and compassionate manner. Answer heavy phone traffic, dispatch removal personnel, check-in decedents upon arrival at Rose Hills for all Personal Care Center locations we serve, maintain a neat and clean work environment and perform other duties as assigned. **Essential Job Functions:** Must be able to perform the essential functions of the job with or without reasonable accommodation. * As the face of Rose Hills, on removals where a family is present, the expectation of this position is to interact with the family explaining the next steps the family will be going through in a respectful and compassionate manner. * Professionally and courteously answer our heavy phone traffic. * Obtain and print all information needed to complete removals. * Efficiently dispatch removal personnel on calls. * Record and check-in all dispatched calls in HMIS, our PCC Daily Work Log, Monthly Work Log and Refer Logs. * Check-in decedents upon arrival at Rose Hills with a high level of compassion, empathy and integrity. * Oversee and assign the company vehicles and company phones assigned to our department during assigned shift. * Keep our PCC Daily Work Log, Monthly Work Log and Refer Logs up to date. * Print embalming authorizations and/or minimal preparation forms, as applicable. * Continuously put our mission, vision and values into practice. * Maintain positive, respectful and professional working relationships with coworkers, cross-functional departments and all Rose Hills associates. * Maintain a respectful work environment and positive working relationships with our third party removal companies, coroner personnel, medical field staff and vendors. * Demonstrate willingness to help others. * Strictly adhere to our attendance policy. * Carry out all responsibilities following our com
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