SSM Health Saint Louis University Hospital
Hospitality
Transport/Courier-Evenings
Neural analysis suggests this role is
optimal for Entry candidates.
“Transport/Courier - Evenings at SSM Health Saint Louis University Hospital. Skills: Patient transport, Customer service, Safety protocols. Transport patients, equipment and other items. Complete transportation requests promptly”
What You'll Achieve.
Completes Transportation requests promptly, correctly and efficiently; Provides service excellence to the customers of Saint Louis University Hospital by delivering timely, high quality care in a courteous and respectful manner; Incorporates Quality Assessment into one’s daily work
Industry & Context.
Assumes responsibility and ownership in solving problems and resolving complaints
Lifts, positions, push and/or transfer patients and equipment, Considerable reaching, stooping, bending, kneeling, crouching, lifting, pushing, pulling 100+ pounds, Must be able to remain calm and work concisely in highly demanding circumstances, Must have normal vision (with/without the use of corrective lenses), Must hear and speak suitably for normal conversation, May require the wearing of protective equipment, i. e. , gloves, mask, gown, goggles, etc., Exposure to blood borne pathogens that requires the use of protective equipment, Exposure to tuberculosis that requires the use of protective equipment
What They're Looking For.
Must Have
Basic Life Support (BLS-CPR) certification, Ability to work in involved high interaction with the public, Efficient communication skills, Ability to relate to coworkers in a professional and respectful manner, Ability to work in a constant state of alertness and safe manner, Ability to lift, position, push and/or transfer patients and equipment, Ability to perform considerable reaching, stooping, bending, kneeling, crouching, lifting, pushing, pulling 100+ pounds, Ability to remain calm and work concisely in highly demanding circumstances, Normal vision (with/without the use of corrective lenses), Ability to hear and speak suitably for normal conversation, May require the wearing of protective equipment, i. e. , gloves, mask, gown, goggles, etc.
Nice to Have
Previous customer service and/or patient experience
What You'll Do.
equipment and other items
Complete transportation requests promptly
Utilize proper Ticket To Ride form
Administer patients’ oxygen and O2 equipment needs
Inform supervisor of delays
Respond to pages immediately
Relate to coworkers professionally
Maintain professional behavior
Observe hospital and departmental dress code
Solve problems and resolve complaints
Deliver courteous service
Introduce self and identify patient
Return equipment to department
Provide age appropriate services
Follow age appropriate safety measures
Follow age appropriate communication techniques
Involve family or significant other
How You'll Work.
Team & Collaboration
Relate to coworkers in a professional and respectful manner; Communicate effectively and respectfully with supervisors and other staff; Attend staff meetings; Contributes to hospital, department, performance improvement goals
Communication Scope
Communicates effectively with follow-up when necessary; Communicates effectively and respectfully; Communicates in pleasant and effective manner
Full Job Description
**It 's more than a career, it's a calling.** MO-SSM Health Saint Louis University Hospital **Worker Type:** Regular **Job Summary:** Transports patients, equipment and other items as specified within Saint Louis University Hospital and its associated facilities. All functions are performed promptly, effectively and efficiently, observing infection control and patient safety guidelines at all times. **Job Responsibilities and Requirements:** POSITION ACCOUNTABILITIES AND PERFORMANCE CRITERIA 1\. Completes Transportation requests promptly, correctly and efficiently. (1, 2, 3, 5, 8) _Criteria_ • Transports patients as assigned by computer-based system or by supervisor, lead person or director without delay. • Utilizes proper Ticket To Ride form when moving patients between inpatient nursing units and ancillary departments. • Demonstrates competency in administering patients’ oxygen and O2 equipment needs during transport. • Immediately informs supervisor or lead person of delays in response times. • Responds to pages from director, supervisor or lead person immediately. • Demonstrate ability to relate to coworkers in a professional and respectful manner, in order to assure and promote a culture of safety. Maintains professional behavior and observes hospital and departmental dress code at all times. • Assumes responsibility and ownership in solving problems and resolving complaints when possible; refers to supervisor or director if necessary. • Demonstrates respect and compassion for internal and external customers while delivering prompt; courteous service. • Extends apologies as appropriate when service fails, and then takes immediate corrective action. • Introduces self, identifies patient by checking armband. • Returns equipment to department when found throughout hospital facility. • Has an understanding of age specific conditions when working with patients/customers. 2\. Communicates effectively with follow-up when necessary. (1, 3, 5, 6) _Criteria_ • Communicat
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