TransWest Mobility
Transportation
TransitHubLead
Neural analysis suggests this role is
optimal for Lead candidates.
“Transit Hub Lead at TransWest Mobility. Skills: Customer service, Team leadership. Provide highest level customer service. Connect with clients”
Industry & Context.
Identify potential issues; Propose solutions
Walk and stand for entirety of shift
What They're Looking For.
Must Have
1+ years customer service experience, Proven ability to lead peers, Coordinate shift activities, Must be at least 18 years of age, Acceptable Motor Vehicle Record, Able to walk and stand for entirety of shift, Able to communicate proficiently in English
Nice to Have
Experience working in the transportation industry
What You'll Do.
Provide highest level customer service
Introduce clients to transportation network
Assist clients navigating transportation network
Create welcoming and safe environment
Communicate relevant transportation information
Answer client inquiries
Interact with driver team members
Ensure highest level of care
Work cross functionally with team members
Identify potential issues in field
Propose meaningful solutions
Demonstrate and provide instructions on ridership applications
Provide instructions on technology offerings
Represent TransWest positively
Track relevant client ridership data
Track vehicle arrival and departure data
Operate TransWest technology
Provide schedule information to clients
Provide relevant customer feedback
Embrace culture of process improvement
Directly lead and support Frontline Team Members
Ensure effective task execution
Ensure adherence to standards
Ensure positive team environment
How You'll Work.
Team & Collaboration
Cross functional team members; Driver team members; Customers; Co-workers; Management
Full Job Description
**About TransWest:** We move people. We help them get to work, school, or play. From A to B, and everything in between. By shuttle, bus, charter or valet, we find creative ways to move people, business, and communities forward. We partner with some of the world's leading companies to create personalized transportation systems and hospitality experiences. We go above and beyond to remove stress in all interactions and make things a little easier for all we serve. As a Transit Hub Lead for TransWest, you will be expected to provide the highest level of customer service and authentically connect with our clients to introduce them to and assist in navigating our transportation network. Transit Hub Leads create a welcoming and safe environment by greeting clients, communicating relevant transportation information, answering client inquires, and interacting with our driver team members to ensure the highest level of care while utilizing our services. ***This role is open to current TransWest Team Members Only*** **Compensation: ** * $28.00 \- $31.50 / Hour * Annual Discretionary Bonus Program **Benefits: ** * Medical, Dental, Vision & Life Insurance * 401k with matching * Annual pay raises * Holiday pay * Paid Time Off up to 80 hours per year with increasing amounts based on your years of service **Responsibilities: ** * You possess an outgoing and positive attitude and demeanor; you genuinely enjoy and take pride in providing excellent customer service every day. * Work cross functionally with other TransWest team members to identify potential issues in the field and propose meaningful solutions. * Can demonstrate and provide instructions to clients on ridership applications and other technology offerings. * Represent TransWest in a positive way by having a professional appearance, being approachable, and having passion for providing world class customer service as our clients arrive/depart their work locations. * Interacts with customers in a positive manner. Can track
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