State Street
Financial Services
TransferAgency,SeniorAssociate
“Transfer Agency, Senior Associate at State Street. Skills: Client Service, Transfer Agency processes and Systems, MS Office suite, Written & verbal communication skills, Organisational, planning and co-ordination skills. Deliver high quality client service both internally and externally. Complete all tasks including the handling of all complex calls and queries, to a high quality, to meet client requirements in a timely and accurate manner”
What You'll Achieve.
Complete increasingly complex tasks on time and accurately; Meet client requirements in a timely and accurate manner; Achieve set standards and goals
Industry & Context.
Error, Fines & Loss analysis; Identify process efficiencies
What They're Looking For.
Must Have
2 years relevant experience within a similar environment, Detailed understanding of procedural, technical and product requirements within Transfer Agency business
What You'll Do.
Deliver high quality client service both internally and externally
Complete all tasks including the handling of all complex calls and queries
to meet client requirements in a timely and accurate manner
Quality control of transactions processed and client correspondence
Assist in the delivery of on the job training and development of other administrators
Ensure business standards and client deadlines are met on a consistent basis
Actively initiate Error
Fines & Loss analysis
Escalate client issues where necessary
Adhere to procedures in relation to all tasks
Administration of Clients trades and maintenance of register
processing of cash movements and reconciliation
Identify process efficiencies in the course of their daily work and propose to line managers
Develop and maintain a thorough knowledge of Transfer Agency processes and Systems
Gain broad expertise on company products
Build and maintain internal network of contacts
Display thorough understanding of the following tasks: Issuance of contract notes and settlement confirms
Processing of monetary settlement
money in/out and FX process
Administration of commission payments
Processing of Fund distribution
Units in Issue reporting and reconciliation
Reconciliation completion and clearance of trades and cash
Processing of register maintenance requests
Administration of Clients/Investors correspondence
Display awareness of daily work levels and overall business needs
How You'll Work.
Team & Collaboration
Liaise with other departments in an effective manner; Act as an effective team player; Show willingness to assume additional tasks in order to share workload within team/department; Display effective team focus by assisting colleagues in their daily routine
Communication Scope
Written & verbal communication skills; Excellent communications skills
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