Expeditors
logistics
TransconInboundAgent
“Transcon Inbound Agent at Expeditors. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Manage the on-time and accurate delivery of inbound Transcon shipments with a sense of urgency. Offer best-in-class customer service to Expeditors customers and network of origin branches”
What You'll Achieve.
Meet KPI standards in accordance with Company and Product procedures
Industry & Context.
Be proactive and timely to resolve operational challenges, including escalation to management when necessary
What You'll Do.
Manage the on-time and accurate delivery of inbound Transcon shipments with a sense of urgency
Offer best-in-class customer service to Expeditors customers and network of origin branches
Track and Trace TRANSCON inbound shipments to ensure on-time delivery
Enter data and shipment updates accurately
Manage timely deliveries based on shipment requirements
Account for all special handling requirements for value-added services
Account for all pertinent shipment documentation
Access and follow all current customers’ standard operating procedures
communicate with the consignee professionally and clearly
Execute a superior customer service experience
Support the transition of new business/updates to existing business
Maintain awareness of market competitive costs
Support the audit of local service provider invoices
Support the management of overtime
How You'll Work.
Team & Collaboration
Offer best-in-class customer service to Expeditors customers and network of origin branches; Build rapport and exhibit empathy and consistency during interactions, to improve customer satisfaction with customers; Maintain good relationships with service providers; When necessary, communicate with the consignee professionally and clearly; Support the transition of new business/updates to existing business
Communication Scope
proven verbal and written skills
Applying for this Transcon Inbound Agent role?
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