Expeditors

logistics

TransconAgent

Guadalajara, Jalisco, Mexico FULL TIME
The Brief

“Transcon Agent at Expeditors. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, customer service, logistics, compliance. Ensure smooth and timely freight flow. Ensure accurate and timely data entry into our operational system”

What You'll Achieve.

Meet KPI standards in accordance with the Company’s procedures

Industry & Context.

logistics
Problems you'll solve

Escalation of problems to Management when necessary

What They're Looking For.

Must Have

6 months to 1 year related experience, Basic local regulatory knowledge for compliance, Global Logistics Industry knowledge, Pro-active, organizational skills, Good computer skills (Excel, Word), Fluent in English & Spanish, Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results, Positive and willing to help attitude

Nice to Have

Hazardous materials certification

What You'll Do.

Ensure smooth and timely freight flow

Ensure accurate and timely data entry into our operational system

Track and Trace TRANSCON Files and reporting

Use export TRANSCON Workflow on daily basis

Ensure accurate and timely client and vendors billing

Ensure delivery of freight and timely clearance when applicable

Interact with our customers in arranging their TRANSCON shipments

meeting customer service standards

Contribute to maintain good relationships with suppliers

Always meet compliance to regulations internal and external in accordance with government regulations

Understand department process flow

and looking for best practices to improve operational efficiency and productivity

Ensure all customers standard operating procedures in place and updated in the DLSOPs

Meet KPI standards in accordance with the Company’s procedures

Network communications

timely responses to emails and requests (internal and external)

Escalation of problems to Management when necessary

Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride

Adhere to the company’s 10 cultural attributes

Meet company standards of 52 hours training per year

including as needed management/leadership training

Meet Expeditors’ Company Policies and Procedures

How You'll Work.

Team & Collaboration

cross-functional coordination; Interact with our customers; Contribute to maintain good relationships with suppliers; Network communications, timely responses to emails and requests (internal and external); Escalation of problems to Management when necessary

Communication Scope

Effective interpersonal skills; listen; comprehend; effectively communicate clearly and concisely; Network communications; timely responses to emails and requests

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