Expeditors
logistics
TransconAgent
Neural analysis suggests this role is
optimal for entry candidates.
“Transcon Agent at Expeditors. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, customer service, logistics. Maintain a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors’ culture.. Ensure smooth and timely shipment process flow”
What You'll Achieve.
Maintain a heightened level of service to our customers; efficient timely execution of daily operations; data integrity; Ensure smooth and timely shipment process flow; Ensure accurate and timely data entry into our operational system based on defined metrics; Ensure accurate and timely client billing; Ensure all the elements of the SOP and KPI’s are met; Ensure compliance to company policies and external regulations; billing meets internal billing standards and KPIs; Support audit readiness through proper documentation and accuracy; Maintain clean, auditable financial records; Achieve standard of 52 hours training per year; Drive and develop customer relationship in order to exceed their expectations
Industry & Context.
dispute resolution; Ability to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement; billing discrepancies and exceptions
Local Applicants ONLY, Willing to work overtime
What They're Looking For.
Must Have
Fully proficient with various software applications (mainframe systems), 10-key by touch, Displayed ability to work independently with minimal supervision, Ability to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement, Functions efficiently in a high stress environment, Willing to work overtime, An intimate understanding of Export Compliance
Nice to Have
Certifications including: Certified Export Clearance Specialist, Dangerous Goods – Ground and Air, IATA/FIATA, Export Compliance Specialist, Customs Broker, Sales Certification, Transition and Implementation
What You'll Do.
Maintain a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors’ culture.
Ensure smooth and timely shipment process flow
Ensure accurate and timely data entry into our operational system based on defined metrics
Track and trace shipments
Provide proactive and clear communication to internal and external customers
Ensure accurate and timely client billing
including dispute resolution
Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
Ensure compliance to company policies and external regulations
Complete cross training in order to support team coverage
Professionally represent Expeditors to our customers
and government agencies
Review files and complete billing with accuracy and timeliness
Review invoices and send charges
Manage destination charges and special billing procedures (e. g.
Post financial transactions promptly
Monitor accounting and billing reports
Ensure files are settled and closed out properly
auditable financial records
Ensure billing meets internal billing standards and KPIs
Support audit readiness through proper documentation and accuracy
Monitor service provider billing sheets
Escalate billing discrepancies and exceptions
How You'll Work.
Team & Collaboration
cross-functional coordination; Provide proactive and clear communication to internal and external customers; cross training in order to support team coverage; Professionally represent Expeditors to our customers, service providers, and government agencies; suggest opportunity to management
Communication Scope
Provide proactive and clear communication to internal and external customers
Full Job Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! [www.expeditors.com](http://www.expeditors.com/) Scope of Position: Maintains a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors’ culture. KEY RESPONSIBILITIES: * Ensure smooth and timely shipment process flow * Ensure accurate and timely data entry into our operational system based on defined metrics * Track and trace shipments * Provide proactive and clear communication to internal and external customers * Ensure accurate and timely client billing, including dispute resolution * Understand customer expectation to ensure all the elements of the SOP and KPI’s
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