Serhant
real estate
TransactionSpecialist,Commissions
Neural analysis suggests this role is
optimal for Mid candidates.
“Transaction Specialist, Commissions at Serhant. Skills: Transaction & Compliance Management, Commission Processing & Financial Accuracy, Agent Support & Communication, Systems & Process Expertise, Operational Excellence & Workflow Optimization. Review, audit, and manage transaction files to ensure compliance with brokerage and state-specific requirements. Maintain accuracy across all deal stages, demonstrating a understanding of transaction statuses and workflows”
What You'll Achieve.
ensuring smooth, compliant transactions; accuracy and timeliness at every stage of the transaction lifecycle; ensure compliance with brokerage and state-specific requirements; ensure files meet all required standards; ensure proper payment readiness; resolve outstanding items required to close transactions; ensuring all assigned communications are addressed by end of day; improve team efficiency and agent experience
Industry & Context.
analytical and problem-solving skills; Identify and resolve missing or incorrect documentation; Identify and flag discrepancies; investigate pending funds and transaction discrepancies; Identify inefficiencies in workflows
What They're Looking For.
Must Have
3-5 years of experience processing real estate transactions, Experience with real estate transactions in California
Nice to Have
SkySlope experience preferred, Real Estate license a plus
What You'll Do.
and manage transaction files to ensure compliance with brokerage and state-specific requirements
Maintain accuracy across all deal stages
demonstrating a understanding of transaction statuses and workflows
Identify and resolve missing or incorrect documentation that may delay closing or commission processing
Independently complete compliance reviews within SkySlope
ensuring files meet all required standards
Apply a deep understanding of company policies
regional requirements
and escalation paths (including Broker of Record involvement)
and process commissions with a high degree of accuracy and accountability
Audit commission structures including splits
and co-broke agreements. understanding of team structures and dynamics.
Identify and flag discrepancies such as missing splits
and incorrect GCI calculations
Validate commission data against compliance documentation and financial records
support escrow release processes
and ensure proper payment readiness
Serve as a primary point of contact for agents
providing timely and accurate support on transaction status
and payment timelines
Proactively communicate with agents to resolve outstanding items required to close transactions
Manage and respond to a shared inbox
ensuring all assigned communications are addressed by end of day
Tag and route inquiries appropriately across internal teams based on ownership and subject matter
Act as a subject matter expert in transaction and commission platforms
including Total Brokerage and SkySlope
Maintain detailed notes within transaction records
documenting agent communications and internal escalations
Utilize internal tools such as deposit logs to investigate pending funds and transaction discrepancies
Manage a high volume of transactions across multiple stages
Self-prioritize tasks and operate independently with minimal oversight in a fast-paced environment
Demonstrate attention to detail and accuracy aligned with internal quality thresholds
Identify inefficiencies in workflows and proactively implement scalable improvements
Collaborate cross-functionally with Agent Finance
and Brokerage Operations
Support ongoing training and knowledge-sharing initiatives to improve team efficiency and agent experience
How You'll Work.
Team & Collaboration
Collaborate cross-functionally with Agent Finance, Accounting, and Brokerage Operations; Tag and route inquiries appropriately across internal teams based on ownership and subject matter
Communication Scope
Excellent written and verbal communication skills; High level of customer service and responsiveness; Proactively communicate with agents
Process & Methodology
manage multiple priorities, workflow optimization
Full Job Description
About SERHANT. SERHANT. is the most followed real estate brand globally, redefining the traditional brokerage model through media, content, and innovation. Powered by a full-service in-house film studio and amplification platform, we position our properties—and our agents—in front of more people than anyone else. About the Role We are seeking a detail-oriented Transaction Specialist to play a crucial role in ensuring smooth, compliant transactions across our team. In this role, you will manage transaction workflows end-to-end, including document compliance, commission processing, and agent support. You will serve as a key partner to agents, guiding them through systems, processes, and requirements while ensuring accuracy and timeliness at every stage of the transaction lifecycle. This role requires a strong understanding of compliance, financial accuracy, and internal systems, along with the ability to proactively identify issues and drive solutions. Key Responsibilities Transaction & Compliance Management Review, audit, and manage transaction files to ensure compliance with brokerage and state-specific requirements Maintain accuracy across all deal stages, demonstrating a strong understanding of transaction statuses and workflows Identify and resolve missing or incorrect documentation that may delay closing or commission processing Independently complete compliance reviews within SkySlope, ensuring files meet all required standards Apply a deep understanding of company policies, regional requirements, and escalation paths (including Broker of Record involvement) Commission Processing & Financial Accuracy Queue, review, and process commissions with a high degree of accuracy and accountability Audit commission structures including splits, referral fees, transaction fees, and co-broke agreements. Strong understanding of team structures and dynamics. Identify and flag discrepancies such as missing splits, deposit mismatches, and incorrect GCI calculations Validate comm
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