Amazon India
Administrative Support, Investigation, consumerpayments
TransactionRiskInvestigator
“Transaction Risk Investigator at Amazon India. Skills: Transaction risk management, Problem solving, Independent decision making. Investigate and eliminate online electronic commerce risk. Authenticate customers”
What You'll Achieve.
Productivity evaluation; Quality assurance evaluation; Contribution to department development
Industry & Context.
Problem-solving; Analytical skills; Logical analysis
What They're Looking For.
Must Have
1+ years of customer service experience, Speak, write, and read fluently in English, Experience with Microsoft Office products and applications, Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays, Experience in payments or e-commerce
Nice to Have
1+ years of customer service experience, Speak, write, and read fluently in English, Experience with Microsoft Office products and applications, Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays, Experience in payments or e-commerce
What You'll Do.
Investigate and eliminate online electronic commerce risk
Authenticate customers
Make complex investigation decisions
Engage in written communication with management
Engage in verbal communication with management
Engage in written communication with risk analysts
Engage in verbal communication with risk analysts
Engage in written communication with risk engineers
Engage in verbal communication with risk engineers
Engage in written communication with other associates
Engage in verbal communication with other associates
Engage in written communication with third-groups
Engage in verbal communication with third-groups
Contact customers by phone
How You'll Work.
Team & Collaboration
Fast-paced team environment; Department management; Risk analysts; Risk engineers; Company associates; Third-groups
Communication Scope
Written response; Verbal communication; Interpersonal skills
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