Amazon.com Services LLC
Operations, IT, Support Engineering, Ops Engineering, fulfillment technology and robotics
Training&WorkforceDevelopmentManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Training & Workforce Development Manager at Amazon.com Services LLC. Skills: Training program design, Technician certification, Material handling equipment. Design technician training program. Build technician training program”
What You'll Achieve.
Ensure qualified technicians deploy; Support growth of installation team
Industry & Context.
What They're Looking For.
Must Have
5+ years Microsoft Office products, 5+ years managing large projects, Bachelor's degree in Engineering or Technology, 2+ years Amazon RME experience, Experience in material handling equipment
Nice to Have
Master's degree in engineering or related field, Experience in Lean Management, Experience in Six Sigma, 5+ years maintenance or engineering experience
What You'll Do.
Design technician training program
Build technician training program
Scale technician training program
Develop training curricula
Develop skills matrices
Develop certification standards
Build training centers
Manage training center operations
Develop technician certification program
Manage technician certification program
Procure training equipment
Stage training equipment
Create training content
Maintain training content
Track training completion
Track certification status
Provide deployment readiness data
Build onboarding process
Manage onboarding process
Integrate safety training
Coordinate RME handoff
Scale training operations
Review training content
Validate training content accuracy
Align training content
Partner with hiring teams
Partner with labor planning teams
How You'll Work.
Team & Collaboration
Cross-functional teams; Program leadership; Hiring pipeline teams; Labor planning teams; RME
Process & Methodology
Project management
Full Job Description
The Training & Workforce Development Manager will design, build, and scale the technician training program that prepares installation teams for field deployment across conveyor, sortation, and robotic material handling systems. This role owns the full training lifecycle: program design, content development, training center operations, technician certification. The right candidate brings hands-on technical knowledge of MHE systems (conveyors, sorters, drives, motors, PLC-controlled equipment) and can translate that knowledge into structured training curricula, skills matrices, and certification standards. This is not a role that manages training from a distance. It requires someone who understands torque specifications, belt tensioning, motor alignment, electrical termination, and conveyor installation sequences well enough to evaluate whether training content is technically accurate and field-ready. This role will stand up three training center(s) and build pre-certification requirements that ensure qualified technicians deploy to job sites. Key job responsibilities - Design and build the technician training program for MHE installation, covering mechanical, electrical, and controls disciplines - Coordinate the buildout and operations of training centers - Develop and manage the technician certification program and skills matrix, ensuring all technicians are validated against defined competency standards prior to field deployment - Procure and stage training equipment and dedicated conveyor/equipment assets that replicate real installation conditions for hands-on pre-certification training - Create and maintain training content in Amazon's Learn tool, including equipment-specific modules for conveyor, sortation, and robotic material handling systems. - Track training completion and certification status across all personnel, providing deployment readiness data to program leadership - Build and manage the new hire onboarding process, integrating safety training requir
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