nVent
Electrical Solutions
TrainingSpecialist&TechnicalWriter-(DataCenterCoolingSolutions)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Training Specialist & Technical Writer - (Data Center Cooling Solutions) at nVent. Skills: Technical writing, Product training. Conduct onsite training sessions. Conduct virtual training sessions”
What You'll Achieve.
Enhance customer efficiency; Enhance customer happiness
Industry & Context.
Problem-solving skills
Travel 25-50%, Valid driver's license, Work remotely from US
What They're Looking For.
Must Have
Bachelor's degree or equivalent work experience, Validated technical product training experience, Validated technical writing experience, Customer-facing role experience, Data center space experience, Ability to digest complex technical concepts, Ability to translate technical concepts, Experience working with an LMS, Experience working with remote training platforms, Ability to work independently, Ability to balance multiple training sessions, Willingness to travel 25-50%, Valid driver's license, Ability to work 100% remotely
Nice to Have
Data center cooling products experience
What You'll Do.
Conduct onsite training sessions
Conduct virtual training sessions
Develop training materials
Deliver training materials
Facilitate engaging sessions
Manage virtual course setup
Manage attendance tracking
Provide technical support
Collaborate with sales teams
Collaborate with customer service teams
Identify customer training needs
Develop customized training programs
Ensure customers are trained
Ensure customers are confident
Maintain up-to-date product knowledge
Maintain up-to-date service knowledge
Adapt training materials
Maintain training materials
Collect customer feedback
Analyze customer feedback
Improve training programs
Improve training materials
Deliver onsite training
How You'll Work.
Team & Collaboration
Sales teams; Customer service teams; Services team
Communication Scope
Presentation skills
Full Job Description
We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. **WHAT YOU WILL EXPERIENCE IN THIS POSITION:** * Conduct onsite and virtual training sessions for key customers on the installation, operation, and maintenance of our data center cooling products. * Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations. * Facilitate engaging sessions using demonstrations, scenarios, and guided practice rather than lecture‑only delivery, travelling to customer or training locations as needed * Use the LMS to manage virtual course setup, enrollment, attendance tracking, completions, and surveys * Provide (or connect) customers with technical support and mentorship during installation and maintenance processes, alongside other members of the Services team. * Collaborate with the sales and customer service teams to identify customer training needs and develop customized training programs. * Ensure customers are fully trained and confident in using our products to enhance their efficiency and happiness. * Maintain up-to-date knowledge of our products and services to provide accurate and relevant training. * Adapt and maintain**** existing training materials**** as necessary for clarity, accuracy, and learner effectiveness * Collect and analyze customer feedback to continuously improve training programs and materials. * Travel to customer locations as the need arises to deliver onsite training. * **While we have this role posted in multiple locations, we will only be making 1 hire*** **YOU HAVE:** * Bachelor's degree in a related field or equivalent work experience. * Validated experience providing technical product training and technical writing, preferably in a customer-facing role in the data center space. * The ability to digest complex technical concepts
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