TrainingSpecialist

## Description At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers, and the community as a whole. We have a rich and storied history. Colibri is one of the pioneers of online professional education, introducing some of the first web-based professional education courses in 2001. Today, the company’s family of brands are the leading online professional education platforms in their respective end-markets. We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned professionals. To learn more, please visit: www.colibrigroup.com ## What You'll Do Training Program Design & Delivery (60%) Design, develop, and implement scalable onboarding and continuous learning programs for Customer Service Representatives in a fast-paced, contact center environment. Deliver engaging learning experiences across multiple modalities, including live virtual training, asynchronous learning, and performance-based reinforcement. Ensure training content remains current and adaptable to new tools, technologies, processes, and customer service models. Partner with Customer Service leadership, Quality Assurance, and other stakeholders to identify skill gaps, assess training needs, and align learning solutions with operational and CX goals. Facilitate live, synchronous learning sessions for new hire onboarding, cross-functional upskilling, and ongoing professional development programs. Apply adult learning principles and industry best practices to drive learner engagement and knowledge retention. Performance Enablement & Training Operations (30%) Measure and evaluate training effectiveness using key performance indicators (KPIs), learner feedback, Quality Assurance trends, and post-training performance metrics. Analyze Quality Assurance data to identify opportunities for targeted training and continuous improveme